Jordan Williams
Springfield,LA
Summary
Versatile and detail-oriented professional with a proven track record in customer service, sales, and administrative roles across healthcare, retail, and private services. Exceptional at building relationships, managing detailed tasks, and enhancing operational efficiency. Skilled in multitasking and problem-solving, focusing on improving service delivery. Eager to apply diverse experience in a dynamic new position that fosters both personal growth and business success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UnitedHealthcare
01.2022 - 10.2022
- Managed high-volume inbound calls, adeptly addressing complex customer needs related to benefits, billing, and authorizations.
- Maintained and enhanced customer satisfaction by implementing effective problem-solving strategies and clear communication.
- Ensured accuracy of claim processing by reviewing healthcare claims data, adhering to relevant protocols, and applying comprehensive policy knowledge.
- Collaborated with members and providers to resolve issues promptly, using multiple computer systems to document and ensure timely follow-up.
- Consistently achieved performance goals in efficiency, accuracy, quality, and customer satisfaction through diligent work and keen attention to detail.
Lead Control Host/General Utility Worker
The Boundary House
05.2018 - 11.2021
- Greeted guests warmly, efficiently managed seating, and took reservations, optimizing restaurant flow and dining experience.
- Resolved guest inquiries and issues, maintaining high customer satisfaction and positive atmosphere.
- Maintained cleanliness and organization of dining and lobby areas, adhering to health and safety standards.
- Managed waitlists and reservation systems, ensuring accurate communication of wait times and smooth service transitions.
- Supported restaurant operations by setting up for large parties and special events, and assisted across various roles to enhance team efficiency.
- Directed customer flow, coordinated server activities, and oversaw kitchen operations to ensure seamless service delivery.
- Led and trained host staff, fostering a culture of high standards in customer service and operational excellence.
Nanny/Administrative Personal Assistant
Katherine and Clifton
10.2020 - 06.2021
- Provided comprehensive child care, including transportation to school and extracurricular activities, ensuring safety and timely management of daily schedules.
- Engaged actively with three children, fostering emotional and social growth through daily interactions and activities like conversation and physical play.
- Supported household by preparing meals and managing other domestic duties, enhancing family routine and cohesion.
- Assisted in administrative operations of busy real estate office, organizing paperwork, entering client information, and managing communications to support business efficiency.
- Played a key role in client relationship management by preparing and dispatching essential documents for real estate transactions, ensuring adherence to critical deadlines.
- Managed daily social media postings for real estate businesses, increasing online presence and engagement with potential clients.
Sales associate
New Balance
05.2020 - 10.2020
- Assisted customers in selecting footwear by providing expert advice on fit and comfort, ensuring a high level of customer satisfaction and repeat business.
- Educated customers on product benefits, resulting in enhanced customer experiences and increased likelihood of successful sales.
- Managed checkout processes, effectively promoting the New Balance rewards program to increase customer engagement and loyalty.
- Contributed to store achieving its monthly sales targets by implementing strategic upselling techniques and maintaining knowledge of current promotions and inventory.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Fostered a supportive and informative shopping environment, leading to positive customer feedback and a high rate of goal attainment for the store.
Education
High School Diploma -
West Brunswick High School
Shallotte, NCBusiness Administration - Certification
Guilford Technical Community College
High Point, NCSkills
- Teamwork
- Customer service
- Critical thinking
- Decision making
- Time-Management
- Organization
- Leadership
- Written Communication
- Verbal Communication
- Microsoft Office
- Problem-Solving
- Management
Certification
Business Administration - Human Resource Certificate
Timeline
Customer Service Representative
UnitedHealthcare
01.2022 - 10.2022
Nanny/Administrative Personal Assistant
Katherine and Clifton
10.2020 - 06.2021
Sales associate
New Balance
05.2020 - 10.2020
Lead Control Host/General Utility Worker
The Boundary House
05.2018 - 11.2021
High School Diploma -
West Brunswick High School
Business Administration - Certification
Guilford Technical Community College