Jordan Williams
Skokie,IL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
12.2015 - Current
- Maintained friendly and professional customer interactions.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Resolved various issues impacting sales management and business operations.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Planned team-building exercises to increase employee performance and job satisfaction
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Co Director & Operation Manager
Amateur 2Pro Sports
01.2017 - Current
- Team Recruit, Training staff, Scheduling Games times, and Facility Recruiter
- Streamlined operations for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Fostered an inclusive environment that valued diversity of thought, experience, and background among team members.
- Communicate job expectations; planning, and monitoring the events
- Plan and review compensation actions; enforcing policies and procedures
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans, and customer-service standards; resolve problems; identify trends
- Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures
- Accomplish operations and organization mission by completing related results
- Manage staff levels, wages, hours, contract labor to revenues
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
- Run a safe, injury/accident free workplace
- Responsible for all aspects of vehicle and equipment rentals
- Manage relationships with vendors
- Track vendor pricing
- Serve as the primary point of contact when there are issues related to equipment quality, customer service, or accidents and mishaps on-site
- In particular, this includes any issues on-site at facilities
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
Transportation Coordinator
ILLINOIS HOOPSTARS
05.2020 - 08.2021
- Researched affordable transportation methods for 20 youth sports team's
- Managing relationships and negotiate contract rates with hotels and rental car companies
- Coordinated dispatching 10 drivers to accomplish weekend activities.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Managed transportation budgets, identifying cost-saving opportunities and making data-driven decisions to optimize spending.
Head Coach
All In Athletics
04.2016 - 05.2020
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition
- Planned and facilitated team travel to games and events
- Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements
- Coached Top 5 2020 Class in Illinois for AAU
- Coach Top 25 2019 Class in Illinois for AAU
- Coach top 10 4th grade Class in Illinois for AAU
- Helped Orchestrate contract to become a Adidas Program.
Sports Coordinator
Lifetime Fitness Athletic
05.2011 - 11.2017
- Recruited and trained staff members to provide exceptional coaching and services
- Handled daily facility scheduling and equipment use
- Organizes Ultimate Hoops basketball league for two years
- Kids Activity Center Sports Guru Teacher
- Planned seasonal camps for students between 3 and 13 years old.
Kids Activities Supervisor
Lion Heart Fitness
05.2016 - 10.2016
- Transported and escorted program participants to and from activities and on field trips
- Trained staff members on conducting events and following safety procedures
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival
- Kept athletic and games equipment and facilities organized and maintained
- Factored-in abilities, needs and interests of participants in development of events and programs
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
- Set up Accounts at schools for private and large group experience.
Assistant Sports Coordinator
The Hub Recreation Center
12.2015 - 05.2016
- Paired individuals to achieve best fit for athletic and academic programs
- Recruited and interviewed individuals for coaching jobs and other athletic department staff positions
- Ordered equipment for all sports and kept meticulous records on athletic equipment inventory
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times
- Collected daily reports for improved efficiency during games.
Education
Bachelor of Science - Sport And Fitness Administration
Southern Illinois University Carbondale
Carbondale, IL05.2016
High School Diploma -
New Trier Township High School
Wilmette, IL06.2011
Skills
- Customer Relations
- Budgeting expertise
- Data Analysis
- Operations Management
- Strategic Planning
- Staff Development
- Financial Management
- Staff Coordination
- Task Delegation
- Employee Relations
- Risk Analysis
- Staff Management
- Workforce Planning
- Contract Management
- Performance Management
- Business Administration
- Territory sales management
- Account Management
- New Business Development
- Market Research
- Sales Tracking
- Brand-building strategies
Timeline
Transportation Coordinator
ILLINOIS HOOPSTARS
05.2020 - 08.2021
Co Director & Operation Manager
Amateur 2Pro Sports
01.2017 - Current
Kids Activities Supervisor
Lion Heart Fitness
05.2016 - 10.2016
Head Coach
All In Athletics
04.2016 - 05.2020
Branch Manager
Enterprise Rent-A-Car
12.2015 - Current
Assistant Sports Coordinator
The Hub Recreation Center
12.2015 - 05.2016
Sports Coordinator
Lifetime Fitness Athletic
05.2011 - 11.2017
Bachelor of Science - Sport And Fitness Administration
Southern Illinois University Carbondale
High School Diploma -
New Trier Township High School