JORDAN WILLIAMS
Skokie,IL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Co-Director & Operation Manager
Amateur 2Pro Sports
01.2017 - Current
- Recruited Teams, Trained staff, Scheduled Games times, and Recruited for the Facility
- Streamlined operations for increased efficiency by identifying areas of improvement and implementing necessary changes
- Fostered an inclusive environment that valued diversity of thought, experience, and background among team members
- Communicated job expectations; planning, and monitoring the events
- Planned and reviewed compensation actions; enforcing policies and procedures
- Contributed operations information and recommendations to strategic plans and reviews; prepared and completed action plans, and customer-service standards; resolved problems; identified trends
- Analyzed and improved organizational process and workflow, employee and space requirements, and equipment layout; implement changes
- Maintained safe and healthy work environment
- Accomplished operations and organization’s mission by completing related results
- Managed staff levels, wages, hours, contract labor to revenues
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
- Ran a safe, injury/accident-free workplace
- Responsible for all aspects of vehicle and equipment rentals
- Managed relationships with vendors
- Tracked vendor pricing
- Served as the primary point of contact for any issues related to equipment quality, customer service, or accidents, mishaps on-site, and any issues
- Communicated customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
Branch Manager
Enterprise Rent-A-Car
12.2015 - Current
- Maintained friendly and professional customer interactions
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Branch Manager
Enterprise Rent-A-Car
12.2015 - Current
- Maintained friendly and professional customer interactions
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes
- Engaged employees in business processes with positive motivational techniques
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations
- Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales
- Resolved various issues impacting sales management and business operations
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently
- Planned schedules and delegated assignments to meet coverage and demands
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Planned team-building exercises to increase employee performance and job satisfaction
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Monitored branch performance against key performance indicators continuously, taking corrective actions as needed to ensure objectives were met or exceeded.
Transportation Coordinator
Illinois Hoopstars
05.2020 - 08.2021
- Researched affordable transportation methods for 20 youth sports teams
- Managed relationships and negotiated contract rates with hotels and rental car companies
- Coordinated dispatching 10 drivers to accomplish weekend activities
- Improved transportation efficiency by streamlining route planning and coordinating schedules
- Managed transportation budgets, identifying cost-saving opportunities and making data-driven decisions to optimize spending.
Head Coach
All In Athletics
04.2016 - 05.2020
- Conferred with assistant coaches to determine weaknesses in the current team roster and develop recruitment plans
- Participated in fundraising events, helping the team bring in funds to pay for travel and other expenses
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition
- Planned and facilitated team travel to games and events
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements
- Coached Top 5 2020 Class in Illinois for AAU
- Coached Top 25 2019 Class in Illinois for AAU
- Coached top 10 4th-grade Class in Illinois for AAU
- Orchestrated a contract to become an Adidas Program.
Sports Coordinator
Lifetime Fitness Athletic
05.2011 - 11.2017
- Recruited and trained staff members to provide exceptional coaching and services
- Handled daily facility scheduling and equipment use
- Organized Ultimate Hoops basketball league for two years
- Taught Kids Activity Center as Sports Guru Teacher
- Planned seasonal camps for students between 3 and 13 years old.
Education
Bachelor of Science - Sport and Fitness Administration
Southern Illinois University Carbondale
Carbondale, IL05.2016
High School Diploma -
New Trier Township High School
Wilmette, IL06.2011
Skills
- Customer Relations
- Budgeting expertise
- Data Analysis
- Strategic Planning
- Financial Management
- Task Delegation
- Risk Analysis
- Workforce Planning
- Project Management
- Performance Management
- Territory sales Management
- New Business Development
- Sales Tracking
- Operations Management
- Staff Development
- Staff Coordination
Timeline
Transportation Coordinator
Illinois Hoopstars
05.2020 - 08.2021
Co-Director & Operation Manager
Amateur 2Pro Sports
01.2017 - Current
Head Coach
All In Athletics
04.2016 - 05.2020
Branch Manager
Enterprise Rent-A-Car
12.2015 - Current
Branch Manager
Enterprise Rent-A-Car
12.2015 - Current
Sports Coordinator
Lifetime Fitness Athletic
05.2011 - 11.2017
Bachelor of Science - Sport and Fitness Administration
Southern Illinois University Carbondale
High School Diploma -
New Trier Township High School
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