Jordan Williams
Chiefland,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Focused customer relations professional skilled in lead generation and customer relationship development. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Member Service Representative
Central Florida Electric Cooperative, Inc.
2023.02 - Current
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Sought ways to improve processes and services provided.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Member Advocate
Suncoast Credit Union
2015.07 - Current
- Developed tailored solutions to meet individual banking needs.
- Provided advice on different bank products and financial options.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Upheld stringent bank standards for loans, money handling and legal considerations.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Wrote and distributed customer correspondence.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Customer Service Representative
State Farm
2014.03 - 2015.07
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Directed incoming calls to internal personnel and departments, routing to best qualified department.
- Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity.
- Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
Teller
Drummond Community Bank
2011.03 - 2015.07
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven. Thank
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to correct destinations.
- Educated customers on use of banking website and mobile apps.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Education
High School Diploma -
Chiefland High School
2005.08 - 2007.05
General Studies -
Clarke Central High School
Athens, GA 2003.08 - 2005.05
Skills
Multi-line phone talent
Service standard compliance
Recordkeeping strengths
Relationship building and management
Financial services
Cash handling expertise
Cheerful
Math aptitude
Rapid data entry skills
Interdepartmental cooperation
Verbal and written communication
Active Listening
Analytical and Critical Thinking
Self-Motivated
Educating clients
Account servicing
Developing customer relationships
Timeline
Member Service Representative
Central Florida Electric Cooperative, Inc.
2023.02 - Current
Member Advocate
Suncoast Credit Union
2015.07 - Current
Customer Service Representative
State Farm
2014.03 - 2015.07
Teller
Drummond Community Bank
2011.03 - 2015.07
High School Diploma -
Chiefland High School
2005.08 - 2007.05
General Studies -
Clarke Central High School
2003.08 - 2005.05
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