Jordan Williams
Cedar Falls,IA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Shift Leader Manager
Culvers
11.2021 - 08.2024
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Server
Land Mark Grill & Grind
11.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Team Member
Mcdonalds
05.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Crew Member
Culvers
11.2020 - 05.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
University of Northern Iowa
Cedar Falls, IA05.2028
Skills
- Workplace Safety
- Team Management
- Technical knowledge
- Cash Handling
- Training and mentoring
- Hiring and Recruiting
Timeline
Server
Land Mark Grill & Grind
11.2022 - 02.2023
Shift Leader Manager
Culvers
11.2021 - 08.2024
Team Member
Mcdonalds
05.2021 - 04.2022
Crew Member
Culvers
11.2020 - 05.2021
High School Diploma -
University of Northern Iowa
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