Jordan Williams
Stockbridge,GA
Summary
Versatile Professional with 15 years of experience in administrative, clinical, and operational roles. Proficient in data entry, organizational skills, and customer service. Skilled in behavioral therapy, recruitment, and leadership. Currently pursuing a Post Baccalaureate Degree in Speech Language Pathology.
Overview
14
14
years of professional experience
Work History
Claims Specialist
State Farm
10.2024 - Current
- Investigated and evaluated insurance claims to determine coverage, liability, and settlement options
- Reviewed policy terms and conditions to ensure accurate interpretation and application during the claims process
- Analyzed documentation such as police reports, medical records, and repair estimates to assess damages and determine appropriate compensation
- Negotiated settlements with claimants or their representatives within authorized limits
- Utilized computer software systems to document claim activities, update status reports, and generate correspondence
- Provided exceptional customer service by promptly responding to inquiries from policyholders regarding their claims
- Maintained up-to-date knowledge of industry trends, regulations, and best practices through continuous professional development
- Determined coverage limits based on policy terms and conditions for property damage or theft claims
Registered Behavior Technician (RBT)
Hopebridge, LLC
01.2020 - Current
- RBTs are taught the basics of applied behavior analysis to support developmentally disabled individuals, but they must function under the supervision of a Board Certified Behavior Analyst
- Implemented behavior intervention plans (BIPs) under the supervision of a Board Certified Behavior Analyst (BCBA)
- Provided direct one-on-one therapy to individuals with autism spectrum disorder (ASD) using Applied Behavior Analysis (ABA) techniques
- Collected and analyzed data on client progress, documenting behavioral observations and changes in behavior
- Implemented strategies to promote skill acquisition in areas such as communication, socialization, self-help, and academic skills
- Supported clients during community outings and facilitated generalization of learned skills into natural environments
- Implemented strategies to promote independence and self-care skills, such as toileting, dressing, and feeding
- Maintained a positive and supportive environment for clients, fostering their social-emotional growth
- Assisted in training and mentoring new registered behavioral technicians on ABA principles and best practices
- Demonstrated patience and empathy when working with individuals who exhibited challenging behaviors
- Utilized positive reinforcement techniques to motivate clients and increase desired behaviors
- Assisted with crisis management situations by implementing de-escalation strategies
- Participated in team meetings to discuss client progress, review treatment plans, and make necessary adjustments
Operations Manager
SkyCare ABA
02.2023 - 10.2024
- Handling administrative requests and queries from clinical managers and BCBA
- Organizing and scheduling appointments with admin software.(Central Reach)
- Planning meetings and taking detailed notes
- Assist with recruiting and onboarding process
- Complete Employee and Patient Schedules
- Assist BCBA with reassessments and creating goal achieving materials for patients
- Handle client Billing, insurance, and medical records using Procare Software
- Generate new clinical ideas on a weekly basis
- Authorize Billing codes
- Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
- Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers and management trainees
- Oversaw the implementation of a new ERP system, resulting in streamlined operations and improved data accuracy
Human Resources Assistant
Michael Kors
04.2019 - 01.2020
- Assisted HR team in the recruitment and selection process, including posting job openings, reviewing resumes, and scheduling interviews
- Maintained accurate employee records by updating information in HRIS system and ensuring compliance with data privacy regulations
- Coordinated new hire onboarding process, including conducting orientation sessions and preparing necessary paperwork
- Responded to employee inquiries regarding company policies, benefits, and procedures in a timely and professional manner
- Assisted with payroll administration by verifying timesheets, calculating overtime hours, and resolving any discrepancies
- Supported HR manager in organizing training programs for employees to enhance their skills and knowledge
- Managed employee offboarding process by conducting exit interviews, collecting company property, and processing termination paperwork
- Scheduled meetings between HR staff members and employees to address concerns or provide guidance on HR-related matters
- Assisted in the development and implementation of performance management programs to support employee growth and development
- Maintained a thorough understanding of employment laws, regulations, and industry trends to ensure HR practices remained compliant
- Assisted in the development of employee engagement initiatives to foster a positive work culture within the organization
Data Entry Clerk
Six Flags
01.2017 - 03.2020
- Food Warehouse Department
- Clerical data entry clerk
- Processed invoices and purchase orders
- Conduct and manage the interview process for potential staff members through the recruitment process
- Provide ongoing monitoring of team member Schedules
- Collected rapport and conducted billing procedures
- Excel spreadsheets were used for marketing data
- Liaise and coordinate with admin professionals about schedules, patients and any changes
- Creates and updates a reoccurring schedule within the company
- Maintain professionalism and empathy with team members and customers
- Train all new hires for tasks assigned to them
- Assisted in training new team members on proper data entry techniques and best practices
- Maintained up-to-date knowledge of industry regulations regarding privacy standards for handling confidential information
- Ensured compliance with company policies and procedures during all stages of the data entry process
- Accurately entered and verified data into company database, ensuring high levels of accuracy and completeness
- Performed regular data quality checks to identify and correct errors, maintaining a clean and reliable database
Supervisor
Six Flags
02.2011 - 01.2017
- Georgia Food Service Department
- Assisted customers with food orders
- Operated cash register to itemize and total customers purchases
- Provided excellent customer service
- Manage the supply of inventory and supplies
- Oversees day to day activities
- Manage workflow and communications(email, phone, etc)
- Display professional behavior and motivate the team to provide excellent service
Education
Post Baccalaureate Degree - Speech Language Pathology
University of West Georgia
Carrollton, GA05-2025
Bachelor of Arts - Psychology
Fort Valley State University
Fort Valley, GA12-2019
Skills
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Token economy systems
- Clinical documentation
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Administrative skills
- Office administration
- Maintaining files
- Microsoft Excel
- Microsoft Word
- Data entry
- Time management
- Recruiting and sourcing
- Team collaboration
- Talent acquisition
- Staff management
Timeline
Claims Specialist
State Farm
10.2024 - Current
Operations Manager
SkyCare ABA
02.2023 - 10.2024
Registered Behavior Technician (RBT)
Hopebridge, LLC
01.2020 - Current
Human Resources Assistant
Michael Kors
04.2019 - 01.2020
Data Entry Clerk
Six Flags
01.2017 - 03.2020
Supervisor
Six Flags
02.2011 - 01.2017
Post Baccalaureate Degree - Speech Language Pathology
University of West Georgia
Bachelor of Arts - Psychology
Fort Valley State University
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