Jordan Williams

VGW Culver's

11.2019 - Current

Led the successful opening of a new restaurant location in Princeton. Supported in recruitment/onboarding, training/developing team of 65 people while ensuring both brand and personal standards.
Maintained positive guest relations by addressing problems head-on and implementing successful corrective actions.
Developed tools for standards of training.
Cultivated positive rapport with fellow Crew Members to boost company morale and improve employee retention.
Recruited, interviewed and hired employees and coordinated mentoring/training programs to set the team up for success.
Generated repeat business through exceptional guest service/hospitality.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to guests, assessing needs, and maintaining current knowledge of consumer preferences.
Conducted performance evaluations for both leaders, as well as the crew; provided constructive feedback to each individual as needed.
Maintained professional demeanor by staying calm when addressing unhappy or angry guests/team members.
Improved and started multiple quality procedures in order to prevent waste, keep cost of goods low, and improve food cost margins.

Summary