Jordan Willingham
Royse City,TX
Summary
Accomplished On-Road Supervisor with over 13 years of experience in the logistics industry, specializing in transportation management at UPS. A strong and effective leader known for fostering a positive team culture and building lasting relationships with drivers and customers. Highly organized and detail-oriented, with a proven track record of optimizing delivery operations to enhance efficiency and service quality. Takes great pride in delivering exceptional results and maintaining high standards of safety and compliance. Committed to mentoring team members and cultivating a collaborative environment that drives success and promotes professional growth. Seeking to leverage my skills and dedication to contribute to the continued excellence of UPS.
Overview
14
14
years of professional experience
Work History
Garland On Road Supervisor
United Parcel Service, UPS
Mesquite, TX
02.2024 - Current
- Aligned responsibilities to individuals by considering their experience level and skillset.
- Ensured compliance with all safety regulations in the workplace.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Trained new employees on proper job functions and company policies and procedures.
- Developed strong relationships with customers through excellent customer service practices.
- Maintained accurate records of employee attendance and performance reviews.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Directed employees on how to use equipment properly and safely.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Trained, mentored and motivated employees to maximize team productivity.
- Analyzed operational data to identify trends and implement strategic improvements.
- Facilitated team meetings to address operational challenges and generate innovative solutions. Demonstrated leadership by guiding discussions towards actionable outcomes. Encouraged cross-functional collaboration to drive efficiency and effectiveness.
- Streamlined processes through the implementation of new operational procedures, resulting in improved efficiency.
- Managed teams while providing training and guidance on optimal practices for increased productivity.
- Managed the allocation of work schedules, duty assignments, and deadlines for office or administrative personnel.
- Assumed responsibilities of manager and package dispatch supervisor during their leave.
Plano Center Business Supervisor
UPS
Mesquite, TX
05.2022 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
RICHARDSON/PLANO CENTER PDS
UPS
Mesquite, TX
02.2016 - 05.2022
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Collaborated with management to determine staffing needs for optimal coverage levels.
- Implemented strategies for improved route optimization across all areas of operation.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Mentored, trained and managed team of 80 employees and offered insight and direction, helping boost overall performance.
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
- Managed daily delivery and work schedules to maximize coverage.
RICHARDSON ON ROAD SUPERVISOR
UPS
Mesquite, TX
02.2014 - 02.2016
- Supervised the daily operations of a business, ensuring that all tasks were completed on time and within budget.
- Provided feedback on employee performance based on observed results during training sessions.
- Ensured compliance with all applicable federal, state, and local laws and regulations related to safe driving practices.
- Monitored driver performance and provided guidance on safety measures.
- Conducted regular vehicle inspections to ensure they were in safe operating condition.
- Developed effective training programs for new drivers.
- Maintained accurate records of daily driver activities including hours worked, miles driven, deliveries made.
- Provided feedback on employee performance and identified areas of improvement.
- Maintained professional relationships with customers by providing prompt delivery services.
- Intervened in situations involving unsafe or improper driving practices or procedures.
- Investigated reports of accidents and incidents and took appropriate corrective action as needed.
- Performed administrative tasks such as payroll processing and record keeping for driver information.
- Facilitated communication between drivers and dispatch personnel regarding route changes and other issues.
- Coached drivers on proper techniques for loading and unloading cargo safely.
- Analyzed data from GPS tracking devices to monitor driver performance.
- Implemented disciplinary actions when necessary according to company policies.
- Participated in safety meetings to discuss best practices for accident prevention.
- Conducted annual performance reviews to assist drivers with maintaining required standards.
HUB SUPERVISOR
UPS
Mesquite, TX
08.2012 - 02.2014
- Supervised and coordinated activities of hub personnel to ensure efficient operations.
- Provided guidance and direction to employees on all job functions, policies and procedures.
- Ensured compliance with safety regulations in the workplace.
- Assisted in training new hires on warehouse processes and procedures.
- Managed day-to-day operations of the hub including staffing, scheduling, budgeting.
- Investigated incidents or accidents that occurred within the hub premises.
- Maintained an organized working environment by ensuring proper storage of materials and equipment at all times.
- Inspected equipment, facilities and vehicles regularly to assess safety.
HUB SORTER
UPS
Mesquite, TX
11.2010 - 08.2012
- Unloaded incoming shipments from conveyor belts.
- Sorted parcels according to postcode destinations.
- Maintained a clean and safe work environment at all times.
- Followed safety protocols when handling hazardous materials.
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
Education
Some College (No Degree) - Fire Prevention and Safety Technology
Blinn College
Brenham, TXSome College (No Degree) - General Studies
Eastfield College
Mesquite, TXSkills
- Business Operations Management
- Office Management
- Records Management
- Workflow Planning
- Payroll Management
- Expense Reporting
- Office Administration
- Scheduling and Calendar Management
- Relationship Building
- Training and Coaching
- Strategic Planning
- Schedule Development
- Complex Problem-Solving
- Goal-Oriented
- Policy Enforcement
- Operations Management
- Business Development
- Verbal and Written Communication
- Time Management
- Key Performance Indicators
- Team Leadership
- Microsoft Word
- Computer Skills
Accomplishments
- GARLAND CENTER IS CURRENLTY ON PLAN FOR BOTH AUTO AND INJURY FOR THE CALENDAR YEAR OF 2024
- PLANO CENTER WON SAFETY AWARD FOR MONTH OF OCTOBER 2023
- ORGANIZED THE DISPATCH PIKUP COMMITTEE TO REDUCE MISSED PICKUPS FOR THE RED RIVER DISTRICT
- SERVED FOR 10 DAYS IN AFRICA(GHANA) IN MISSION FIELD
LIFEGROUP LEADER
- LEAD A SMALL GROUP AT CHURCH FAMILY ATTENDS OF 12 INDIVUALS ON A WEEKLY BASIS.
UPS TRAINIG/SKILLS
- INTERGRAD
- TRAINING DRIVERS ABILENE TX SPECIAL ASSIGNMENT
- TRAINIGN DRIVERS MCKINNEY TX SPECIAL ASSIGNMENT
- PDS WORKSHOP SAN ANTONIO TX
- DISPATCH PLANNING SUPERVISOR
- DISPATCH MANAGMENT SYSTEM
- GLOBAL TIMECARD SYSTEM
- TELEMATICS
- HFCS
- INTERNAL VISIBILITY PORTAL
- LYTX
- DIR
- ENTERPRISE SCANNING REPORTS
Affiliations
IN MY SPARE TIME AWAY FROM WORK, I ENJOY SPENDING TIME WITH MY WIFE KAITLYN AND SON STETSON WHO IS NOW 10 MONTHS OLD. YARDWORK AND MANUAL LABOR IS A STRESS RELIEF AND TIME THAT I CAN RELAX AND DECOMPRESS FROM THE BUSY DAY TO DAY LIFE AND OR WORK. I ENJOY TRYING NEW AND DIFFERNT BBQ SPOTS ACCROSS TEXAS, AS WELL AS MAKING MY OWN.
References
References available upon request.
Timeline
Garland On Road Supervisor
United Parcel Service, UPS
02.2024 - Current
Plano Center Business Supervisor
UPS
05.2022 - Current
RICHARDSON/PLANO CENTER PDS
UPS
02.2016 - 05.2022
RICHARDSON ON ROAD SUPERVISOR
UPS
02.2014 - 02.2016
HUB SUPERVISOR
UPS
08.2012 - 02.2014
HUB SORTER
UPS
11.2010 - 08.2012
Some College (No Degree) - Fire Prevention and Safety Technology
Blinn College
Some College (No Degree) - General Studies
Eastfield College