Jordan Willis
Port Charlotte,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and team efficiency at Foot Locker. Skilled in inventory control and problem-solving, I excel in creating strategic displays and fostering a collaborative environment. My approach has significantly raised customer satisfaction ratings, demonstrating a commitment to excellence and a knack for elevating store performance. Accomplished assistant manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
6
6
years of professional experience
Work History
Assistant Volunteer Coach
Sarasota County Recreational Centers
06.2024 - Current
- Contributed to a positive coaching environment, fostering strong relationships with athletes and their families.
- Led group exercises sessions as part of regular practice schedule aimed at building strength and endurance while reducing risk of injury.
- Organized team-building activities to strengthen relationships among athletes and improve overall morale.
- Collaborated with other coaches to share best practices and enhance the effectiveness of coaching methodologies across the organization.
CSA
Russell Speeders Car Wash
04.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Connected with customers by listening to concerns and answering questions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
- Contributed to the development of promotional strategies that successfully attracted new customers.
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Analyzed customer feedback to identify areas for improvement.
Assistant Store Manager
Foot Locker
10.2020 - 04.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Store Manager
Tuesday Morning
05.2020 - 07.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Cashier
Taco Bell
08.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Restaurant Hostess
Buffalo Wings & Rings
07.2019 - 08.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Sales Associate
Once Upon A Child Franchise
01.2019 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
No Degree - Marketing
Florida SouthWestern State College
Fort Myers, FL05.2027
High School Diploma -
Port Charlotte High School
Port Charlotte, FL05.2020
Skills
- Collaborative mindset
- Task Delegation
- Strategy planning
- Problem-Solving
- Customer Service
- Customer Service and Engagement
- Inventory Control
- Store Organization
- Team Building and Leadership
- Store Opening and Closing
- Employee Scheduling
- Upselling and Cross Selling
Timeline
Assistant Volunteer Coach
Sarasota County Recreational Centers
06.2024 - Current
CSA
Russell Speeders Car Wash
04.2024 - Current
Assistant Store Manager
Foot Locker
10.2020 - 04.2024
Assistant Store Manager
Tuesday Morning
05.2020 - 07.2021
Cashier
Taco Bell
08.2019 - 04.2020
Restaurant Hostess
Buffalo Wings & Rings
07.2019 - 08.2019
Sales Associate
Once Upon A Child Franchise
01.2019 - 03.2019
No Degree - Marketing
Florida SouthWestern State College
High School Diploma -
Port Charlotte High School
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