Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Wilson

Tampa,FL

Summary

Passionate and detail-oriented professional with a background in administrative and operational roles, seeking to transition into the customer service field. Brings strong customer service skills, exceptional attention to detail, and a caring approach to client interactions. Proven ability in creating comfortable and efficient environments, managing schedules, and maintaining high standards of professionalism. Eager to apply these strengths to provide exceptional customer service and support.

Overview

7
7
years of professional experience

Work History

Front Desk Medical Receptionist

United States Air Force
Tampa, FL
12.2022 - 08.2023

- Enhanced client satisfaction by efficiently managing reception area and addressing inquiries with a friendly and professional demeanor.

- Maintained meticulous records, demonstrating attention to detail, a key skill in client assessment and service planning.

- Facilitated communication between clients and medical staff, showcasing an ability to understand and relay complex information — a valuable skill for customer consultations.

- Provided compassionate service, ensuring a welcoming and calming atmosphere, crucial for customer satisfaction.

Building Manager

United States Air Force
08.2021 - 12.2022

- Ensured a safe and comfortable environment, similar to creating a relaxing and welcoming setting for customers.

- Managed operational tasks and coordinated with various teams, demonstrating strong organizational skills vital for scheduling and managing customer appointments.

- Conducted regular inspections and maintenance, showing an eye for detail and proactive problem-solving — essential for maintaining a high standard of cleanliness and operation in a customer service setting.

Vehicle Mechanic

United States Air Force, USAF
08.2016 - 08.2021

- Demonstrated meticulous attention to detail in vehicle diagnostics and repair, parallel to precision required in customer service.

- Emphasized workplace safety and organization, skills relevant to maintaining a safe and sanitary workspace.

- Trained and guided team members, reflecting an ability to educate customers about products and services.

- Delivered high customer satisfaction through timely and efficient service, a transferable skill to client interactions in the customer service field.

Education

Facial Specialist

Dolly Monroe Beauty Academy
Tampa, FL
11-2023

Associate of Applied Science - Vehicle Maintenance And Repair Technologies

Community College of The Air Force
Montgomery, AL
01.2021

Skills

  • Documentation and Reporting
  • Verbal and Written Communication
  • Data Entry and Database Software
  • Administrative Support
  • Greeting and Seating Clients
  • Hospitality Services
  • Inventory Management
  • Appointment Scheduling
  • Facility Management

Timeline

Front Desk Medical Receptionist

United States Air Force
12.2022 - 08.2023

Building Manager

United States Air Force
08.2021 - 12.2022

Vehicle Mechanic

United States Air Force, USAF
08.2016 - 08.2021

Facial Specialist

Dolly Monroe Beauty Academy

Associate of Applied Science - Vehicle Maintenance And Repair Technologies

Community College of The Air Force
Jordan Wilson