Jordan Wilson
Killeen,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Raising Cane's Restaurants
Copperas Cove, TX
09.2019 - Current
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Interacted pleasantly with guests to deliver quality customer service.
- Packed fast food products in approved containers, cups and bags.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Presented orders to guests within anticipated service times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Processed payments on cash register and counted back bills and change to patrons.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions..
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Scrubbed and polished counters to remove debris and food.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Assembled and served meals according to specific guest requirements.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Financial Services Representative
First Heroes National Bank
Copperas Cove, TX
08.2023 - 12.2024
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Provided assistance to other tellers during peak business hours as needed.
- Researched customer inquires regarding their accounts using internal banking systems.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Entered transactions into computer and issued customer receipts.
- Responded and assisted customers with account inquiries and updates.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Explained bank services, financial products and applicable fees to customers.
- Opened new checking, savings and lines of credit for customer accounts.
- Verified amounts and integrity of every check or funds transfer.
- Performed special services for customers, ordering bank cards and checks.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Built and maintained strong client relationships through exceptional service and communication.
- Offered sound financial recommendations to promote financial security, moving clients to take action.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Established strong and positive working relationships within organization to contribute to team success.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
Education
High School Diploma -
Copperas Cove High School
Copperas Cove, TX05.2021
Some College (No Degree) - Practical Nursing
Central Texas College
Killeen, TXSkills
- People Skills
- Team Building
- Organizational Skills
- Planning & Organizing
- Basic Math
- First Aid/CPR (Needs renewal)
- Friendly, Positive Attitude
- Customer Service
- Active Listening
- Critical Thinking
- Good Work Ethic
- Reliable & Trustworthy
- Problem Resolution
- Relationship Building
- Teamwork and Collaboration
- Dependable and Cooperative
- Adaptability and Flexibility
- Attention to Detail
Certification
- Certified Nursing Assistant (Needs renewal)
Accomplishments
- Recognized as Employee of the [Quater] for outstanding performance and team contributions.
Timeline
Financial Services Representative
First Heroes National Bank
08.2023 - 12.2024
Crew Member
Raising Cane's Restaurants
09.2019 - Current
High School Diploma -
Copperas Cove High School
Some College (No Degree) - Practical Nursing
Central Texas College