Jordan Wilson
Baton Rouge,LA
Summary
Dynamic operations professional with a proven track record of optimizing processes and driving efficiency across diverse environments. Strong commitment to team collaboration, strategic planning, and achieving measurable results aligned with organizational goals. Highly adaptable to changing needs while effectively leading cross-functional teams to success. Expertise in project management, process improvement, and resource allocation consistently enhances operational performance and fosters a culture of continuous improvement.
Overview
9
9
years of professional experience
Work History
Operations Manager
Topgolf
02.2019 - Current
- Lead day-to-day operations for a high-volume entertainment venue serving over 1 million guests annually.
- Manage, coach, and develop more than 300 employees, including 30–50 direct reports.
- Designed and implemented training programs improving service consistency and operational efficiency.
- Optimized labor forecasting and scheduling processes, reducing labor costs by 10%.
- Implemented revenue-driving strategies that increased sales by 15% within six months.
- Strengthened vendor relationships and improved inventory workflows.
- Resolved high-level guest issues while maintaining brand standards.
- Partnered cross-functionally to improve accountability and team engagement.
- Led operational initiatives to enhance guest experience and service efficiency.
- Streamlined inventory management processes, reducing waste and improving product availability.
Key Holder
Tigermania
08.2016 - 02.2019
- Handled opening and closing procedures, including cash management and reporting.
- Managed merchandising, inventory tracking, and replenishment.
- Trained and onboarded new hires on service standards and POS systems.
- Improved promotional layouts to increase customer engagement and sales.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Managed cash handling processes, including register reconciliation and safe deposits.
Education
Bachelor of Science - Kinesiology (Pre-Physical Therapy)
Arizona State University
Tempe, AZ05.2028
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Staff training
- Performance monitoring
- Staff development
- Customer relationship management
Timeline
Operations Manager
Topgolf
02.2019 - Current
Key Holder
Tigermania
08.2016 - 02.2019
Bachelor of Science - Kinesiology (Pre-Physical Therapy)
Arizona State University