Jordan Winter
Austin,MN
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Friendly waitress/ bartender with strong understanding of hospitality and food and beverage industries. Personable individual, possessing strong work ethic, and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
4
4
years of professional experience
Work History
Bartender
The Bakery Loung
Austin, MN
10.2023 - 02.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Attended regular training sessions to stay updated on new products or trends.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Waitress Supervisor
Applebee's Neighborhood Grill & Bar
Austin, MN
08.2022 - 09.2023
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Participated in team meetings to discuss new menu items or changes in policy.
Cashier Manager
Apollo
Austin, MN
01.2020 - 02.2022
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Education
Diploma - Cosmetology
Riverland Community College
Austin, MN06-2010
Skills
- Beverage Recipes
- Beverage Preparation
- Liquor, Beer, And Wine Knowledge
- Responsible Alcohol Service
- Personnel Conflict Resolution
- Staffing Requirements
- Staff Motivation
- New Hire Training
- Good Judgment
Timeline
Bartender
The Bakery Loung
10.2023 - 02.2024
Waitress Supervisor
Applebee's Neighborhood Grill & Bar
08.2022 - 09.2023
Cashier Manager
Apollo
01.2020 - 02.2022
Diploma - Cosmetology
Riverland Community College
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