Jordan W. McGowan
Harrington,DE
Summary
Organized and skilled mechanic with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Seeking full time employment in a field that is challenging and rewarding, with ability to grow and advance.
Overview
21
21
years of professional experience
Work History
Service Technician
L&D Suzuki
02.2014 - 07.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Contributed to team success by sharing technical expertise during challenging diagnostic scenarios or difficult repairs.
- Repaired and serviced motorcycles, dirt bikes, and all-terrain vehicles
- Built and prepped vehicles for sale and display
Installation Technician
TL Riley Home Improvements, LLC
03.2011 - 12.2014
- Installed windows, doors, flooring, roofs and various other replacements
- Assisted in plumbing and light electrical
- Worked on tear-downs and remodels as well as complete builds
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Provided excellent customer service, addressing questions and concerns during installation process.
Overhaul Technician
First Place Cycles
09.2005 - 11.2010
- Repaired and overhauled motorcycles, dirt bikes, and all-terrain vehicles
- Responsible for customizing, rebuilding, and repairing ATV's for shows and competitions
- Took and processed customer orders, and handle customer calls and questions
- Managed business in absence of owner, dealing with distribution and finance
- Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Trained new technicians on standard operating procedures, ensuring consistency across team.
Builder, Technical Trainee
Diamond Motor Sports
04.2003 - 06.2005
- Assisted full time technicians
- Built and prepped vehicles for sale and display
- Trained new builders
- Opportunity to learn industry, and hands on training
- Maintained professional relationships with clients throughout duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Interpreted blueprints accurately, building structures to exact specifications.
- Worked closely with owners throughout process to keep projects in line with individual visions.
Education
High School Diploma -
Lake Forest High School
Felton, Delaware01.2006
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Valid Driver's License
- Mechanical abilities/aptitude
- Hand and Power tool proficiency
- Diagnostic Testing
- Professional and Courteous
- Heavy Lifting
- Following safety practices
Personalnote
- Self-starter and highly motivated needing little direction
- Accepting of guidance and mentoring at all times
- Learns quickly, and adapt well to new situations - communicating effectively and intelligently
- Reliable and dependable regarding deadlines and goals
- Effective and proactive in high stress situations
- Strong customer service and people skills
Timeline
Service Technician
L&D Suzuki
02.2014 - 07.2024
Installation Technician
TL Riley Home Improvements, LLC
03.2011 - 12.2014
Overhaul Technician
First Place Cycles
09.2005 - 11.2010
Builder, Technical Trainee
Diamond Motor Sports
04.2003 - 06.2005
High School Diploma -
Lake Forest High School
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