Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Wolf

Austin,TX

Summary

Results-driven Event Coordinator Assistant bringing progressive background in fast paced environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.

Overview

4
4
years of professional experience

Work History

Assistant Event Coordinator

Tillery Kitchen & Bar
Austin, Texas
05.2021 - Current
  • Developed decor, theme and ambiance for events to satisfy client's vision and budget.
  • Managed event logistics and operations.
  • Organized, coordinated and deployed weddings, rehearsal dinners, family and cooperate gatherings, and holiday affairs while focusing on delivering superior customer service.
  • Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
  • During peak event season, executed on average three events per week of up to three hundred guests per event.

Customer Service Manager

Allstate Insurance- Nyle Maxwell Insuarance Agency
Austin, Texas
05.2019 - 05.2021
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Oversaw agency's three million dollar book of business customer service needs, managing up to fifty calls per day.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.

Server Shift Leader

Gristmill
Gruene, TX
09.2018 - 05.2019
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Being the second largest restaurant in Texas with a capacity limit of six hundred guests, developed the ability to remain calm and focused in fast-paced environments.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

Education

Bachelor of Arts - Communications

Texas State University
San Marcos, TX
05.2024

Skills

  • Problem Anticipation and Resolution
  • Event Calendar Management
  • Staff Leadership
  • Project Deadlines Management
  • Workflow Management
  • Event Execution
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure

Timeline

Assistant Event Coordinator

Tillery Kitchen & Bar
05.2021 - Current

Customer Service Manager

Allstate Insurance- Nyle Maxwell Insuarance Agency
05.2019 - 05.2021

Server Shift Leader

Gristmill
09.2018 - 05.2019

Bachelor of Arts - Communications

Texas State University
Jordan Wolf