Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Jordan Wood

Indianapolis,IN

Summary

A Results-driven Operations Manager with a 7+ years of experience in retail and warehouse management with numerous achievements. Highly-skilled in developing and implementing productivity protocols through leading and motivating a team in time sensitive & demanding environments. Proficient in Shopify, Shipstation, Amazon Seller Central and GoogleSuite.

Overview

9
9
years of professional experience

Work History

Operations Manager

Crazy Skates USA
Indianapolis, IN
04.2022 - Current
  • Accountable for the oversight of a 40,000 sqft warehouse that services vendors and B2C customers across all 50 states, accounting to the cumulative sales exceeding $4 million/YTD
  • Oversaw the coaching, training, and mentoring of a productive team
  • Responsible for the implementing of disciplinary measures when warranted
  • Examine productivity metrics and formulate innovative procedures to enhance current KPIs
  • Facilitate weekly operational meetings with the managers of each department to discuss and address business requirements
  • Liason/POC for all B2B vendor interactions within the company
  • Manage and resolve all escalated cases on the B2C side of the business, ensuring customer satisfaction with the resolution
  • Implement and Manage the growth of the Skate Shop adjacent to the warehouse through new strategies such as Facebook Marketplace ads, Radio spots, and Google Reviews resulting in a 4.9 Customer Satisfaction score
  • (Out of 5)
  • Pioneered the implementation of a refined process for product returns that incorporated daily auditing and reclassification
  • Establish and maintain a secure working environment by conducting bi-weekly safety audits
  • Advanced knowledge of Shopify, Shipstation, Amazon Seller Central, and Google Suites.

Store Manager

The North Face
02.2018 - 03.2022
  • Implement store objectives that aligned with corporate expectations by guiding and mentoring a team of 15-25 team members to achieve business targets
  • Oversaw the hiring, training, coaching, and mentoring of a team
  • Responsible for implementing disciplinary measures when warranted
  • Engage with Customers to identify shopping needs and expectations
  • When needed, resolve all escalated customer resolutions
  • Continuous improvement of store operations through cross functional collaboration and analyzation of KPI's
  • Oversee and facilitate the processing of return material authorizations (RMAs)
  • Coordinate and conduct the annual store inventory, consistently improving year-over-year results by optimizing store layout and implementing effective loss prevention measures
  • Collaborate with vendors to guarantee optimal product availability
  • Advanced knowledge of AS400.

Executive Team Leader

Target Corporation
06.2015 - 02.2018
  • Managed a team of 50+ employees ranging from front end managers, customer service team members, cashiers, and cart attendants
  • Responsible for $10M in Annual Sales of a SuperTarget
  • Fostered a team culture by Hiring, Mentoring, and Coaching a team through collaboration, productivity, and job enjoyment
  • Directed initiatives for promotional inventory turns and overstock management
  • Oversaw vendor management and facilitated quality reconciliation processes
  • Help Implement the 'Ship From Store' process, ensuring that customer orders were completed on a daily basis
  • Optimized the 'order Pickup' process by creating a new process to decrease customer wait times and improve customer satisfaction
  • Selected by the District Team Leader to contribute to the overnight remodeling endeavors of 2 SuperTargets.

Education

Bachelor of Arts - Economics

Indiana University - Bloomington
Bloomington, IN
05.2016

Skills

  • Data Analysis
  • Inventory Management
  • Customer Service
  • Business Development
  • Team Leadership
  • Warehouse Operations
  • Interpersonal Communication
  • Onboarding and Orientation
  • Supply Chain Management
  • Client Relations

Affiliations

  • Volunteer

Languages

French
Professional
Spanish
Elementary

Accomplishments

Campus Liaison for Target at Indiana University Bloomington during Senior year.

Successful completion of the Target Management Internship program resulting in Full-Time employment upon graduating university.

Timeline

Operations Manager

Crazy Skates USA
04.2022 - Current

Store Manager

The North Face
02.2018 - 03.2022

Executive Team Leader

Target Corporation
06.2015 - 02.2018

Bachelor of Arts - Economics

Indiana University - Bloomington

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Jordan Wood