JORDAN WOOD
Rhome,TX
Summary
Proven to excel in high-pressure environments, I leveraged my problem-solving skills and adaptability at Co-op Solutions and Salad and Go to enhance customer satisfaction and reduce complaints. With my urgent and focused mindset, I consistently met quality and company standards, demonstrating a strong work ethic and commitment to continual improvement.
Overview
3
3
years of professional experience
Work History
Team Member - Part-Time
Salad and Go
05.2024 - Current
- Kept work areas clean, stocked, and prepared for when needed.
- Learned all skills in order to be flexible with the team's needs.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs accurately with a sense of urgency.
- Maintained a sense of professionalism when talking to co-workers and guests.
Contact Center Representative - Full-Time
CO-OP Solutions
09.2023 - 03.2024
- Displays positive, professional and empathetic tone to deliver consistently superior service.
- Collaborate with internal Credit Union departments to find resolutions and conduct further research on Members accounts.
- Resolve Members concerns, following internal database prompts and company scripts.
- Navigate multiple computer applications while conversing with Members.
- Complete a high volume of inbound and outbound calls within deadlines.
- Uphold confidentiality guidelines as per Credit Union policy.
- Identify suspected fraud based on behavioral and transaction markers.
- Maintain strict compliance with Credit Union standards, regulations and laws.
Crew Member - Part-Time
Whataburger
12.2021 - 07.2022
- Worked closely with managers and fellow crew members to prepare orders
- Kept wait times low through fast order taking and payment processing
- Prioritized and completed time-critical tasks
- Cross-trained in multiple positions to assist during busy periods
- Satisfied customers with fast, friendly and knowledgeable service.
Education
High School Diploma -
Timber Creek High School
05.2023
Skills
- Quality Assurance
- Typing skills (70 WPM)
- Cash Handling
- Dispute Resolution
- Assertiveness
- Schedule Adherence
- Adaptability
- Compliance, banking laws, and regulations
- Banking industry familiarity
- Credit card knowledge
- Call center experience
- Problem-solving skills
Timeline
Team Member - Part-Time
Salad and Go
05.2024 - Current
Contact Center Representative - Full-Time
CO-OP Solutions
09.2023 - 03.2024
Crew Member - Part-Time
Whataburger
12.2021 - 07.2022
High School Diploma -
Timber Creek High School