Jordan Worley
Redding,CA
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Overview
10
10
years of professional experience
Work History
Guest Services Manager
Turtle Bay Exploration Park
08.2022 - Current
- Oversaw multiple departments including Guest Services, Facility Rentals, Retail as well as Ticketing for events such as Garden of Lights and Glowing Wild. Ensuring a positive and memorable experience for visitors.
- Managed facility rentals from first contact, contracts, logistics/planning and execution. Coordinating and hosting events such as Think Pink, NorCal Pride, Firecracker 5k, Ducky Derby and more.
- Facilitated comprehensive training sessions for multiple departments, fostering collaboration and ensuring consistent understanding of organizational processes.
- Collaborated and streamlined communication with all departments ranging from Exhibits, Finance, Animal Care, Maintenance and Education.
- Strategically managed multiple budgets to drive financial efficiency, control costs, and support overall organizational objectives.
- Regularly updated sales reports to reflect the latest sales figures and trends. Ensured timely delivery of reports, facilitating effective decision-making processes.
Office Assistant Supervisor
Shasta County HHSA
03.2021 - 08.2022
- Supervised a unit of 8-20+ Office Assistant II's as well as Extra Help Office Assistants in the Economic Mobility branch of the Health and Human Services Agency
- Responsible for all client interactions including but not limited to assisting with completing program benefit application registrations
- Providing support to Eligibility Workers within the Direct Services branch
- Assisting clients with information and community referrals
- Responsible for reviewing and approving all work completed by multiple units
- Handled difficult and escalated situations/conversations with the public
- Updated and establishes budgetary, personnel, payroll records, inventory control, workload and workflow
- Monitors production output of the unit and oversees the operations of the automated systems
- Responsible for setting realistic expectations for the Office Assistant's as well as improving team productivity by implementing efficient workflow processes and providing constructive feedback.
- Streamlined communication between departments for enhanced collaboration and improved overall results.
Assistant General Manager
AGM, Holiday Retirement
11.2020 - 03.2021
- Responsible for leading and quality checking all staff members including but not limited to, the Office Manager, Receptionist, Housekeeping, Maintenance, and Serving Staff members
- Act as the General Manager when/if the General Manager is not available
- Work proficiently with the General Manager on all budgetary, project planning, and staff management
- Assist the sales department with building tours and lease signings
- Responsible for ensuring all staff are properly trained and following the proper safety protocol
- Responsible for creating and nurturing professional relationships with customers and staff to ensure that resident and employee retention were optimal
- Responsible for most HR functions including but not limited to promotional, disciplinary, hiring, and termination.
Assistant General Manager
AGM, Wyndham Hotels & Resorts
04.2019 - 11.2020
- Responsible for managing the daily hotel operations
- Responsible for AR and AP duties
- Budgeting labor hours for the Front Desk, Housekeeping, Laundry, and Maintenance departments
- Proficient in department scheduling of large teams
- Led a team of approximately 20 associates in 4 departments
- Managed payroll and HR functions, including new hire paperwork, training, onboarding, and disciplinary actions with associates.
- Successful leader in employee retention
OFFICE MANAGER
SHASTA ESTATES
04.2017 - 04.2019
- Responsible for all AR and AP duties, to ensure all accounts are balanced and paid to date and vendors are invoiced in a timely manner
- Assists in budgeting labor hours in each department and department scheduling
- Managing all office duties in a timely and precise manner including payroll and HR functions, including completing new hire paperwork for all new associates as well as training and onboarding
- Assuming all responsibility of the community in the absence of the GM and AGM
- Proficient in employee retention and to ensure all associates feel they play a large part in resident satisfaction
- Managing all staff including maintenance, enrichment coordinator, housekeeping, servers, and any other departments
- Following all company policies and procedures to ensure the community is to company standards, including tour paths, dining room experience, and resident satisfaction
- In addition to my Office Manager duties, I have been extensively trained in sales, from initial inquiry, to tours, and lease signing.
Assembler/Metal Fabrication
The San Franciscan Roaster
09.2016 - 12.2016
- Fabricated industrial coffee roasters from stock material
- Utilized shears, TIG/MIG welder, hydraulic presses, band saws, mills, lathes and other industrial equipment
- Read and assisted in the creation of production plans and safety requirements
Customer Service
Busser, Red Robin
06.2016 - 09.2016
MECHANICAL ENGINEER ALLEN
BEVERAGE AND STAINLESS, PLC
09.2014 - 06.2016
- Installation and maintenance of brewing machinery, including bottling, canning, and keg lines
- Welding, electrical, wood and metal fabrication
- Blue print and schematic
- Inventory, PLC programming.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
SUPERVISORY CHEF
KINDRED HEALTHCARE
09.2013 - 09.2014
- Supervision of dietary department and employees
- Preparing and delivery of 120 diet orders twice daily while attending to strict diet restrictions and food allergies.
- Maintain sanitized work environment, work-flow, inventory, data entry and medical record keeping of patient orders
- Active communication with physicians, nurses, human resources, and other hospital departments.
Education
BACHELOR'S - HR MANAGEMENT
NATIONAL UNIVERSITY
Skills
- Leadership and Collaboration
- Guest Services
- Communications
- Event Planning
- Retail management
- Budget Management
- Problem Solving and Critical Thinking
- Adaptability
- Resilience
Additional Information
- Willing to relocate: Anywhere
Timeline
Guest Services Manager
Turtle Bay Exploration Park
08.2022 - Current
Office Assistant Supervisor
Shasta County HHSA
03.2021 - 08.2022
Assistant General Manager
AGM, Holiday Retirement
11.2020 - 03.2021
Assistant General Manager
AGM, Wyndham Hotels & Resorts
04.2019 - 11.2020
OFFICE MANAGER
SHASTA ESTATES
04.2017 - 04.2019
Assembler/Metal Fabrication
The San Franciscan Roaster
09.2016 - 12.2016
Customer Service
Busser, Red Robin
06.2016 - 09.2016
MECHANICAL ENGINEER ALLEN
BEVERAGE AND STAINLESS, PLC
09.2014 - 06.2016
SUPERVISORY CHEF
KINDRED HEALTHCARE
09.2013 - 09.2014
BACHELOR'S - HR MANAGEMENT
NATIONAL UNIVERSITY
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