Jordan Worley

Managing multiple departments, including Guest Services, Facility Rentals, Retail, and Ticketing, I played a key role in ensuring a positive and memorable experience for visitors. I oversaw facility rentals from initial contact through contract negotiation, logistics planning, and execution. Additionally, I coordinated and hosted major community events and seasonal attractions, like Garden of Lights and Glowing Wild.

My leadership extended to facilitating comprehensive training sessions across multiple departments, promoting collaboration, and a consistent understanding of organizational processes. I streamlined communication between the organization's departments to enhance operational efficiency. Financially, I strategically managed multiple budgets to optimize cost control and align with organizational objectives. Maintained up-to-date sales reports, and ensured timely report delivery to support effective decision-making.

As a supervisor in the Economic Mobility branch of the Health and Human Services Agency, I managed a unit of 8 to 20+ Office Assistant IIs and Extra Help Office Assistants, overseeing client interactions, application registrations for program benefits, and community referrals. I provided critical support to Eligibility Workers in the Direct Services branch while handling escalated situations with the public.

My role included reviewing and approving work across multiple units, monitoring production output, and overseeing automated system operations. I was responsible for maintaining budgetary, personnel, payroll, and inventory records, while ensuring efficient workload and workflow management. I set realistic expectations, implemented streamlined workflow processes, and provided constructive feedback. Additionally, I improved cross-departmental communication, fostering collaboration, and optimizing overall organizational performance. I streamlined communication between departments for enhanced collaboration and improved overall results

As a leadership figure within the organization, I oversaw and quality-checked the work of all staff members, including the Office Manager, Receptionist, Housekeeping, Maintenance, and Serving Staff. Acting as General Manager in their absence, I collaborated closely on budgetary planning, project execution, and staff management.

I played a key role in assisting the sales department by conducting building tours and facilitating lease signings. Additionally, I ensured that all staff received proper training and adhered to safety protocols. My responsibilities extended to fostering strong professional relationships with both employees and residents, to optimize retention. I also handled a wide range of HR functions, including hiring, promotions, disciplinary actions, and terminations, ensuring smooth and effective team operations.

As an Assistant General Manager in the hospitality industry, I was responsible for overseeing the daily operations of the hotel, ensuring seamless guest experiences, and efficient team management. I managed Accounts Receivable (AR) and Accounts Payable (AP) duties, along with budgeting labor hours for key departments, including the Front Desk, Housekeeping, Laundry, and Maintenance. Additionally, I was proficient in scheduling for large teams, and I led a staff of approximately 20 associates across four departments.

My role extended into payroll and HR functions, where I handled new hire paperwork, training, onboarding, and disciplinary actions, contributing to strong employee retention. I played a key role in maintaining guest satisfaction, addressing escalated concerns, and ensuring service standards were consistently met. Collaborating with department heads, I optimized operational efficiency, enforced safety and compliance regulations, and assisted with revenue management strategies, including occupancy forecasting, rate adjustments, and cost control initiatives. Furthermore, I worked closely with the General Manager on budget planning, property maintenance, and staff development to enhance overall hotel performance and profitability.

As an Office Manager, I was responsible for overseeing all Accounts Receivable (AR) and Accounts Payable (AP) duties, ensuring accounts were balanced, vendors were invoiced promptly, and payments were up to date. I played a key role in budgeting labor hours and department scheduling, while efficiently managing payroll and HR functions, including new hire paperwork, training, and onboarding..

In the absence of the General Manager and Assistant General Manager, I assumed full responsibility for the community, ensuring smooth operations across all departments, including maintenance, enrichment coordination, housekeeping, and dining services. I prioritized employee retention, fostering a workplace culture where associates felt valued, and understood their impact on resident satisfaction.

I upheld company policies and procedures, ensuring high standards in tour presentation, dining experiences, and overall resident well-being. Additionally, I received extensive training in sales, handling initial inquiries, conducting tours, and facilitating lease signings to support community growth and occupancy goals. In addition to my Office Manager duties, I have been extensively trained in sales, from initial inquiry to tours, and lease signing.