Jordan Wright
Lawrenceville,Georgia
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
Overview
6
6
years of professional experience
Work History
Insulation Scheduler
SEI Group
07.2022 - Current
- Communicate with builders of different subdivisions via online portals, email and phone to schedule jobs.
- Create tickets with accurate material for installers to complete the assigned jobs.
- Maintain an Open Ticket report for my builders to close out jobs that are completed and keep in process tickets open.
- Send invoices to builders when jobs are completed.
- Communicated with sales man to ensure builders received correct material and material amount per code of county of neighborhood.
- Pull Purchase orders from builder portals to verify that pricing is correct,
- Applied and Reviewed correct material amounts needed for outgoing jobs depending on job type builder.
- Communicated with field supervisors to ensure builder request are properly fulfilled when on jobsite.
- Sent insulation certificates to builders per county requirements.
- Paid installers amounts given by managers for jobs completed that week.
- Resolve any concerns/issues in a timely manner and escalate urgent issues to correct manager.
- Request charges for jobs that are not ready when crews arrive and for jobs that have issues made by other companies employed by builders.
GAP Specialist
GoldFein Claims Management
03.2020 - 07.2022
- Assist customer with filing and obtaining documents for GAP claim
- Follow up with GAP vendors via email/phone regarding status of GAP claim
- Contact customers via email/phone to give status updates, documents needed, or to reach out to GAP vendors directly.
Customer Greeter
Lowes
08.2017 - 03.2020
- Cashiering
- Process returns, phone/regular sales and credit card payments
- Prepare and staged in-store, online and install orders
- Answer all in-coming and outgoing calls, direct messages using a multi-line telephone system
- Greet customers at the entrance door and assist customers with inquiries about store and store product
- Maintain and update customers credit card accounts, deliveries and install orders
- Maintain and update 30-day, 60-day, and 90-day internet and in-store reports weekly
- Balance previous day cash register tills and prepare cash register tills for the next day
- Count safe inventory, order change and prepare store deposits to the bank
- Prepare cash office daily business folders
- Identify and resolve any register overages and shortages from the previous business day
- Train new employees at the customer service desk and internet order desk.
Education
Bachelor of Arts - Criminal Justice
Georgia Gwinnett College
Lawrenceville, GA05.2027
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Norcross High School
2016
Skills
- SKILLS and ABILITIES:
- Excellent communicator
- Effective in time management
- Proficient in Microsoft Office - Word, Excel, Power Point, and Teams
- Leadership
- Able to learn new concepts quickly and efficiently
- Detail oriented
- Proficient in Google sheets
Timeline
Insulation Scheduler
SEI Group
07.2022 - Current
GAP Specialist
GoldFein Claims Management
03.2020 - 07.2022
Customer Greeter
Lowes
08.2017 - 03.2020
Bachelor of Arts - Criminal Justice
Georgia Gwinnett College
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Norcross High School
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