Jordan Y. Hiyabu
Human Resources
Newport,RI
Summary
Over twenty years of experience in Benefit Administration and Human Resources assistance with focus on efficient benefits enrollment, accurate record keeping, Retirement, Leave Without Pay, Disable Dependents, Payroll and Benefit Coverage Audit and exceptional employee support.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Home Care Provider
Balanced Life Solutions, LLC
10.2022 - Current
- Support elderly patients with day-to-day tasks, personal care, companionship, and emotional support.
- Monitor client’s current health status and report any changes or concerns to supervising Health Care Professional.
- Maintain accurate records and thorough documentation per agency guidelines.
- Set client’s appointments and organize schedule.
- Provide transportation and accompany clients to appointments.
- Aid with bathing, personal hygiene, and dressing.
- 34 hours/week
Human Resources Assistant
City of Newport, Rhode Island
11.2022 - 07.2023
- Managed and stored confidential information.
- Distributed mail, responded to incoming correspondences, and prepared spreadsheets.
- Assisted current employees and retirees with benefits or payroll issues, served as the point of contact for the general public, public officials, department heads, and staff.
- Assisted with the coordination and implementation of various human resources programs such as benefits, salaries, flu clinics, employee recognition programs, wellness programs, new employee orientations and other employee activities.
- Scheduled interviews, assessment venues, and appointments with prospective hires; verified reservation of meeting spaces, preparation of required documentation, and organization of ancillaries such as AV equipment.
- 40 hours/week
Benefits Specialist 2
City of Atlanta, Department of Administrative Services
03.2019 - 06.2022
- Provided high-level technical expertise on applicable benefit and eligibility rules and policies.
- Served as point of contact for Benefit Coordinators, assisted customers with benefit options, and advised HRA management on issue resolution.
- Initiated and/or conducted benefit research and analysis, compiled data with source citation, and produced related reports.
- Drafted appeal letters; researched, reviewed, and determined eligibility outcomes.
- Monitored the flexible benefit vendors’ performance, requested corrective action plans, and assessed financial penalties.
- Tracked trends to identify consistent claim and/or benefit question patterns from clients.
- Assisted in the development of statewide benefits policies by conducting research, making recommendations, and composing draft letters.
- Assisted in the development and delivery of HR Model Benefit policies, procedures, and training materials to improve compliance and overall performance of HR Total Rewards Program
- Created and updated training resources and tools for Manual and Automated agencies within the State of Georgia
- Trained HR personnel on all benefits offered to State of Georgia employees and retirees.
- 40 hours/week
Human Resources Transaction Technician
State of Georgia, Department of Education
07.2015 - 03.2019
- Processed personal/position transactions and resolved any related issues.
- Provided information to employees regarding transactions and other personnel issues.
- Processed accurate biweekly payroll by calculating and initiating payroll computations and claims processing.
- Entered and verified personnel transactions.
- Maintained personal leave records and processed reports.
- Processed new employee paperwork.
- Resolved benefits and payroll discrepancies.
- Assisted supervisor with new employee orientation and trained administrative staff.
- Developed and maintained electronic spreadsheets.
- Filed personnel information and other documentation in a timely manner.
- Maintained strict confidentiality of all personal information.
- Assisted with various Human Resources activities/projects as assigned.
- 40 hours/week
Billing Specialist
State of Georgia Department of Community Health
05.2006 - 06.2015
- Managed daily payroll billing for the Georgia State Health Benefit Plan (SHBP) serving state employees, teachers, school system employees and retirees, and covered dependents.
- Reconciled discrepancies in payroll processing of monthly billing of health benefit premiums.
- Addressed questions and concerns regarding enrollments, such as health insurance provisions, eligibility issues, benefit options, coverages, premium payments, and other transactions.
- Ensured the privacy of SHBP members protected health information (PHI)
- Performed effective audits and ad-hoc reports for various payroll locations for Georgia state agencies.
- Utilized PeopleSoft HRMS modules to consistently maintain and monitor ~750 employee deductions
- Managed accuracy of employee personal information, such as change of address, hire, term, and transfer dates.
- 40 hours/week
Support Services Specialist
State of Georgia Department of Community Health
05.2002 - 05.2006
- Interpreted rules, regulations, policies, and procedures governing the SHBP for employee and retiree premium contributions and coverages through a variety of computer systems and billing reports.
- Reconciled discrepancies resulting from errors in payroll processing of monthly billing statements for health benefit premiums.
- Provided excellent customer service.
- 40 hours/week
Education
Bachelor of Arts - Business Administration
Warren Wilson College
Asheville, North CarolinaSkills
- Open and efficient communication
- Problem solving
- Attention to detail and accuracy
- Organization and coordination
- PeopleSoft Financial Modules
- Automatic Data Processing (ADP)
- Records Organization & Management
- Invoices/Expense Reports/Payment Transactions
- Benefits administration expertise
Certification
Certified Client Service Specialist
Customer Service Representative
Languages
Arabic
Limited Working
Interests
- Enjoy participating in Working out for overall physical and mental well-being
- I love traveling and learning about different cultures and meeting new people
- Reading
Timeline
Human Resources Assistant
City of Newport, Rhode Island
11.2022 - 07.2023
Home Care Provider
Balanced Life Solutions, LLC
10.2022 - Current
Benefits Specialist 2
City of Atlanta, Department of Administrative Services
03.2019 - 06.2022
Human Resources Transaction Technician
State of Georgia, Department of Education
07.2015 - 03.2019
Billing Specialist
State of Georgia Department of Community Health
05.2006 - 06.2015
Support Services Specialist
State of Georgia Department of Community Health
05.2002 - 05.2006
Bachelor of Arts - Business Administration
Warren Wilson College
Community Engagement
2013, 2022, Northlake Court Community Landscape Committee and Board member (2013- 2015), Northlake Court Community Treasurer (2015 – 2022)
Emplyee of the Year
I have received a couple of Awards for employee of the year over the years.