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Associate Principal Engineer

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Accomplished data analytics, business intelligence and data engineering professional with expertise in PowerBI, QlikView, Snowflake, SQL, and Tableau. Proficient in scripting and automation using Python and Linux Shell scripting. Skilled in DevOps tools such as Jenkins, Jira, Liquibase, Visual Studio, GitHub Copilot, Claude Sonnet 4.5, and Chat GPT 5.0. Committed to leveraging technical skills to drive data-driven decision-making and enhance operational efficiency.

Result-driven, with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services.

Detail-oriented and proactive Trade Support Operations Specialist with extensive experience in mutual fund operations within a fast-paced, high-pressure asset management environment. Excelled in end-to-end trade lifecycle management, processing high-volume daily mutual fund trades, institutional money market and sweep fund settlements while consistently meeting strict 4:00 PM ET submission deadlines with 100% accuracy. Skilled in verifying wire settlement amounts, reconciling positions and cash balances, resolving trade exceptions, and collaborating cross-functionally with portfolio managers, financial advisors, traders, and compliance teams to ensure seamless execution, regulatory adherence, and minimal operational risk. Proven ability to thrive under tight timelines, drive process improvements, and maintain exceptional data integrity in time-sensitive settings. Actively seeking to advance expertise through continued education in finance, including pursuing relevant certifications to deepen knowledge in investment operations and financial market.

Experienced QA Manager with strong expertise in planning and managing reporting, leading cross-functional teams through strategic planning, collaboration, and effective people management to achieve business objectives. Comprehensive knowledge of the end-to-end testing lifecycle, including Test Management, Functional Testing Automation Testing and Regression Testing, along with requirements analysis, estimation, test planning, execution, and defect management.

Highly motivated and detail-oriented professional passionate about executing exceptional customer service that achieves fostering and continuing company relationships. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors. Passion for conducting in-depth research and effectively applying findings to solve complex problems. Possesses leadership experience and thrives in collaborative team environments.

Contemporary and ballet dancer with a strong technical foundation and a clear, expressive movement quality. Currently pursuing a BFA in Dance at George Mason University, with extensive training in contemporary, ballet, improvisation, and repertory. Drawn to physically demanding, research-driven work and collaborative creative processes, with additional experience in choreography and teaching.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Seasoned waiter with experience in leading restaurant teams and providing top-notch customer service. Strengths include effective communication, team leadership, and problem-solving skills to ensure smooth operations within high-volume establishments. Have made significant contributions in improving overall dining experiences through efficient table management and staff training initiatives.

 Dynamic Senior Operations Associate with expertise in high-end retail operations at Christian Dior. Proven track record in inventory accuracy and loss prevention, complemented by strong customer experience skills. Adept at implementing SOPs and facilitating training, ensuring seamless store operations and exceptional service standards. Committed to excellence in luxury retail environments. 

Senior Operations Associate with 30+ years of Customer Service/Technical Education field experience. Detail-oriented, organized and highly resourceful with strong decision-making and problem-solving abilities.

Jordan Young

Summary

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Senior Operations Associate

Office Administrator

Education

Bachelor of Economics -

Skills

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Senior Operations Associate

Office Administrator

Bachelor of Economics -

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