Jordan Young
Irving
Summary
Customer-focused professional with experience across financial services and automotive customer support, including high-volume call center environments, sales support, and customer account management. Proven ability to explain complex products clearly, resolve customer concerns, meet performance metrics, and deliver exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Solar Sales Consultant
Solar America
01.2025 - Current
- Conducted consultative sales conversations to educate homeowners on solar energy solutions, system benefits, and cost savings
- Performed needs assessments and explained financing, incentives, and installation processes
- Handled objections, built trust, and guided customers toward informed purchasing decisions
- Followed up with prospects to support lead conversion and closing
- Maintained accurate notes, proposals, and customer data within CRM systems
- Met or exceeded individual sales and appointment goals
Car Salesperson
Toyota Of Richardson
01.2025 - Current
- Assisted customers via phone and in person with vehicle inquiries, service scheduling, and sales support
- Provided product information, pricing details, and financing guidance to prospective and existing customers
- Coordinated between sales, service, and finance departments to ensure a seamless customer experience
- Managed follow-ups, appointment confirmations, and customer concerns
- Built rapport with customers to support sales conversions and retention
- Maintained accurate customer records and follow-up notes
Customer Service Lead
Carvana
01.2022 - 03.2023
- Assisted customers via phone, chat, and email with vehicle purchases, financing questions, delivery scheduling, and post-sale support
- Explained pricing, trade-in processes, warranties, and vehicle features in a clear and customer-friendly manner
- Resolved customer concerns related to orders, documentation, and delivery timelines
- Supported sales conversion by building rapport and guiding customers through the online buying process
- Maintained accurate customer records and follow-ups within CRM platforms
- Worked in a fast-paced environment while meeting performance and quality metrics
Customer Service Representative
Sallie Mae Student Loan Services
04.2018 - 01.2022
- Handled high-volume inbound and outbound calls assisting customers with student loan accounts, payments, and repayment options
- Clearly explained financial products, policies, and terms to customers in a compliant and customer-friendly manner
- Resolved billing issues, payment disputes, and account inquiries while meeting strict quality and performance metrics
- Documented customer interactions accurately in CRM systems
- Demonstrated empathy and professionalism when assisting customers in stressful financial situations
- Met or exceeded call handling, quality assurance, and customer satisfaction goals
Education
High School Diploma -
Meadowdale High School
Dayton, OHSkills
- Customer Service & Call Center Support
- Sales Support & Upselling
- Account & Policy Explanation
- Payment Processing & Billing Support
- Conflict Resolution & De-escalation
- CRM Systems & Documentation
- High-Volume Inbound/Outbound Calls
- KPI & Performance Metrics
- Compliance & Data Privacy
- Time Management & Multitasking
Timeline
Solar Sales Consultant
Solar America
01.2025 - Current
Car Salesperson
Toyota Of Richardson
01.2025 - Current
Customer Service Lead
Carvana
01.2022 - 03.2023
Customer Service Representative
Sallie Mae Student Loan Services
04.2018 - 01.2022
High School Diploma -
Meadowdale High School