Jordan Youngs
San Francisco,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House Server
Violets
07.2023 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Primary responsibilities included greeting and seating customers, taking food and drink orders accurately, recommending menu items, and delivering orders promptly.
- Maintained clean and organized dining area, worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, trays, and delivery bags.
- Carried out complete opening and closing shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front of House Server
UVA Enoteca
10.2021 - 12.2023
- Carried out complete opening and closing shift duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cashier/Front of House Server
VILLAGE PIZZERIA
07.2021 - 10.2021
- Answering the phone for delivery and pick-up orders
- Greeted customers entering store and responded promptly to customer needs on the floor.
- Operated cash register for cash, check, and credit card transactions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mild bartending with beer and wine.
- Washed and cut vegetables in advance to save time on food preparation.
- Experienced in working well under pressure as this job required multitasking.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Fulfillment Specialist
Osmosis LLC
07.2020 - 06.2021
- Fulfilling customer orders by collecting the necessary products for each order, ensuring the product is in its protective casing to maintain quality
- Organizing schedules during shipment, and boxing the products and loading shipments
- Managing inventory.
Front of House Manager
Maya's Cantina and Grill
09.2019 - 03.2020
- Managed all FOH product inventory.
- Used spreadsheets to cross-reference needed supplies for ordering twice a week.
- Worked closely with the owner to ensure supplies would arrive when needed.
- Scheduled a staff of 15+ employees every 2 weeks.
- Using Toast management software to take account for employee's requested time off, sick days, and availability.
- Essentially working on call to make sure all shifts ran smoothly for FOH.
Front of House Server
Olive Garden
04.2018 - 09.2019
- Prepped stations for all of the servers to use throughout the day; making coffee, keeping drink pitchers full, sanitizing serving trays.
- Upsold additional products and services to increase revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Served food and beverages promptly with focused attention to customer needs.
Front of House Manager
The Pizza Joint
03.2017 - 04.2018
- Served in-house guests, managing online and to-go orders, money handling at the register, and dispatching deliveries.
- Main priority was to ensure customers' orders were accurate as well as consistent, and that every customer left with a smile on their face.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Education
Some College - Diagnostic Medical Imaging
City College of San Francisco
San Francisco, CA07.2024
Skills
- Organizational skills
- Customer service (10 years)
- Table Setting
- Safe Food Handling
- POS operation
- Service prioritization
- Communication skills
- Supply Restocking
- Food inspection
- Daily specials memorization
- Wine service
- Suggestive Selling
Certification
Food Handler Certification
Timeline
Front of House Server
Violets
07.2023 - Current
Front of House Server
UVA Enoteca
10.2021 - 12.2023
Cashier/Front of House Server
VILLAGE PIZZERIA
07.2021 - 10.2021
Fulfillment Specialist
Osmosis LLC
07.2020 - 06.2021
Front of House Manager
Maya's Cantina and Grill
09.2019 - 03.2020
Front of House Server
Olive Garden
04.2018 - 09.2019
Front of House Manager
The Pizza Joint
03.2017 - 04.2018
Some College - Diagnostic Medical Imaging
City College of San Francisco
Food Handler Certification
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