Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Zambon

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Director of Operations

Bodyheat Tanning
06.2014 - Current
  • Manage a company of 15 locations; Directly Manage 4 District Managers
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Teachers Aid

Kinderprep Academy
08.2011 - 06.2014
  • Assistant to the lead teacher, help create weekly lessons

Education

Arbor View High School
01.2013

Skills

  • Word Press
  • Constant Contact
  • Organization
  • Analytical Thinking
  • Team Building
  • Coaching/Mentoring
  • Conflict Resolution
  • Project Management
  • Strategic Planning and Execution
  • Leadership Training
  • Performance Analysis
  • Schedule Oversight
  • Customer Retention
  • Administrative Management
  • Customer Service Management
  • Sales Tracking
  • Inventory Management
  • Operations Management
  • Employee Motivation
  • Decision-Making
  • Hiring and Onboarding
  • Marketing Strategies
  • Employee Reviews
  • Special Promotions Planning
  • Direct Sales
  • Supplier Monitoring
  • Goal Setting
  • Payroll Administration and Timekeeping
  • Proficient in Microsoft Office
  • Management Team Building
  • Sales Strategies
  • Inventory Tracking and Management
  • Training Management

Timeline

Director of Operations

Bodyheat Tanning
06.2014 - Current

Teachers Aid

Kinderprep Academy
08.2011 - 06.2014

Arbor View High School

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Jordan Zambon