Summary
Overview
Work History
Education
Skills
Internships
Timeline
Generic

Jordan Ziemba

Howell

Summary

Professional advocate with experience in crisis intervention and hands-on work with survivors of domestic violence, sexual assault, and child abuse. Familiar with operating in accordance with the NASW code of ethics to provide compassionate and professional services to clients. Looking for new experiences and learning opportunities to grow as a helping professional.

Overview

6
6
years of professional experience

Work History

Special Shift Advocate

LACASA
07.2024 - Current
  • Interacting with survivors of domestic violence, sexual assault, child abuse, and human trafficking
  • Answer and respond in trauma informed manner to crisis calls on 24/7 hotline
  • Assist clients with tangible and emotional needs
  • Respond in a professional and trauma informed manner to different kinds of clients’ emotional crises in shelter
  • Schedule client intakes for counseling, personal protective orders, and safety planning
  • Maintain surveillance and safety in shelter
  • Assisting clients with move-ins and move-outs in shelter
  • Providing brief respite care for the children of clients
  • Facilitating client shelter intakes when needed
  • Enforce shelter housing guidelines to ensure harmonious communal living

Customer Service Support Associate

Lansing Community College Livingston County Center
12.2021 - 07.2024
  • Greet customers, answer phone calls, and schedule advising and testing appointments
  • Respond to wide range of questions from students, faculty, staff, and the public
  • Assist students in navigating LCC website and registering for classes
  • Print copies of course schedules for students
  • Review bill statements with students and print copies when needed
  • Print exam documents and proctor exams, maintaining confidentiality
  • Troubleshoot technology issues and provide technical support to instructors
  • Assist with preparing rooms, equipment, and materials for meetings and classes

Student Employee

09.2019 - 12.2021

Education

Bachelor of Social Work -

Spring Arbor University
06.2025

A.A.S. - Human Services

Lansing Community College
Lansing, MI
05-2022

Skills

  • Written communication
  • Active listening
  • Crisis support
  • Problem-solving
  • Multitasking Abilities
  • Organizational skills

Internships

-LACASA (BSW) 

-G.L.I.D.E.: Guiding Life To Independence Through Development and Education (Human Services AAS)


Timeline

Special Shift Advocate

LACASA
07.2024 - Current

Customer Service Support Associate

Lansing Community College Livingston County Center
12.2021 - 07.2024

Student Employee

09.2019 - 12.2021

Bachelor of Social Work -

Spring Arbor University

A.A.S. - Human Services

Lansing Community College

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