Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Zien

Vista

Summary

Talented Customer Success professional with experience in managing diverse portfolios and enhancing customer engagement. I have a proven track record in building loyalty and cultivating long-term relationships with clients. Skilled at managing numerous accounts while consistently ensuring high levels of customer satisfaction. I am extremely passionate about empowering clients to maximize the value of their investments and fostering mutually beneficial partnerships.

Overview

5
5
years of professional experience

Work History

Account Executive

Fleetio
03.2024 - Current
  • Built and maintained relationships with clients. Understanding client needs and objectives.
  • Developing and executing sales strategies top achieve sales targets. Identify new business opportunities and markets. Negotiating contracts and closing deals
  • Owning customer engagements end-to-end, from prospecting and qualification to close
  • Experience in pipeline generation as well as inbound pipeline management and managing different types of buyers
  • Experience selling to a broad array of decision-makers within an organization
  • Strongcrossfunctionalcollaborationtodevelopstrategiestohelpclientsmaximizevalue

Customer Success Manager

SingleOps
04.2023 - 03.2024
  • Collaborator and facilitator, working across the product, sales, support, and implementation teams to ensure the customer experience is top notch
  • Customer advocate, building and maintaining relationships with a large book of business by monitoring customer health metrics and data driven analysis to ensure retention, adoption, and upsells
  • KPI leader, creating reports for tracking alignment with departmental goals
  • Create strategies to increase the value customers receive by driving adoption and creating "stickiness" to our products offerings
  • Identify churn risks, mitigate churn, objection handling and escalation when necessary
  • Identify and facilitate expansion and upsell opportunities
  • Conduct engaging live trainings and demos on best practices and advanced features
  • Proactively address support ticket requests and bugs through daily investigation and response in Zendesk
  • Document feature requests, bugs, feedback, and customer requests for the product team.
  • Software's leveraged: Churnzero, Salesforce, PandaDoc, Zendesk, Google Suite, Slack, Loom, Gong

Sales Development Representative

SingleOps
04.2022 - 03.2023
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Won new business by articulating full value of SingleOps capabilities to prospects.
  • Achieved or exceeded qualified lead quota in both quantity and quality
  • Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.

Sales Operations Manager

Monster Tree Service
07.2021 - 04.2022
  • Built relationships with customers and community to establish long term business growth
  • Achieved sales goals and targets.
  • Resolved problems with high profile customers to maintain relationships and increase return customers
  • Built out standard operating procedures for sales departments and managing day to day operations.
  • Worked as the primary contact for all clients to ensure the longevity of our relationship



Urban Forest Account Manager

A Plus Tree
09.2019 - 07.2021
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Managed client expectations
  • Communicating work to appropriate parties and managing logistics

Education

Associate of Science - Forest Management

Mount Hood Community College
Gresham, OR
05.2018

Skills

  • SaaS App Implementation
  • Customer Relationship Management
  • Client Training
  • Churn mitigation
  • Process Improvements
  • Expansion Upsells
  • Renewal Contracting

Timeline

Account Executive

Fleetio
03.2024 - Current

Customer Success Manager

SingleOps
04.2023 - 03.2024

Sales Development Representative

SingleOps
04.2022 - 03.2023

Sales Operations Manager

Monster Tree Service
07.2021 - 04.2022

Urban Forest Account Manager

A Plus Tree
09.2019 - 07.2021

Associate of Science - Forest Management

Mount Hood Community College

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Jordan Zien