Jordan Zimmerman
Erie,PA
Summary
I currently work as a flight attendant in a fast paced environment, where I express exceptional customer service on a daily basis. I currently operate on the E175 and CRJ900 aircrafts out of Houston. My responsibilities at my previous job as a lead pharmacy technician included: practicing privacy and safety guidelines to ensure patient information is secure, fulfilling multiple prescription orders, maintaining accurate inventory counts and assisting pharmacist and customers with any issues that may arise. Ensure accurate patient information is entered into the database and prescriptions are properly filled to guarantee the utmost customer satisfaction and safety compliance possible.
Overview
4
4
years of professional experience
Work History
Flight Attendant
Mesa Airlines
Houston, TX
10.2023 - Current
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Provided assistance to disabled passengers when necessary.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Adhered to company policies regarding security measures and protocol at all times.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
Lead Pharmacy Technician
Tops Friendly Markets
Erie, PA
08.2022 - Current
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Cleaned and maintained equipment or work areas according to prescribed methods.
Customer Service Representative
Tops Friendly Markets
Erie, PA
06.2021 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Processed customer orders and payments with POS system or cash register.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Scanned items and checked pricing on cash register for accuracy.
Sandwich Artist
SUBWAY® Restaurants
Erie, PA
09.2020 - 05.2021
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card and vouchers
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Informed customers of regular deals or monthly specials to upsell orders.
Education
High School Diploma -
Northwest Pennsylvania Collegiate Academy
Erie, PA05.2022
Skills
- Customer Service
- Detail-Oriented
- Problem-Solving Skills
- Verbal and Written Communication
- Time Management
- Critical Thinker
- Organizational Skills
- Adaptation Skills
- Leadership Skills
- Privacy and Safety Compliant
Timeline
Flight Attendant
Mesa Airlines
10.2023 - Current
Lead Pharmacy Technician
Tops Friendly Markets
08.2022 - Current
Customer Service Representative
Tops Friendly Markets
06.2021 - 08.2022
Sandwich Artist
SUBWAY® Restaurants
09.2020 - 05.2021
High School Diploma -
Northwest Pennsylvania Collegiate Academy