Jordan Zyla
Council Bluffs,IA
Summary
Successful Onboarding Specialist and Manager with proven track record of success in facilitating onboarding process and implementing strategies. Knowledgeable about HR policies and procedures with good understanding of legal and compliance requirements. Approachable and well versed in setting up new hires for success. Comitted on the growth of myself and the businesses I work for.
Overview
13
13
years of professional experience
Work History
Oboarding Specialist
Medical Solutions
10.2022 - Current
- Worked closely with travelers, answering questions and addressing any questions or concerns during the onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Trained new hires/partners on day to day Onboarding tasks.
- Set up and took care of travelers required background checks and drug/health tests for new assignments.
- Made sure the travelers were compliant for their job assignment.
- Worked with various teammates daily, including those across departments within the company. (Sales, Audit, I-9, BIlling, Housing, Clinical, etc.)
- Co-Started a Mental Health Committee within my onboarding team to boost moral and the stigma on mental health within our team.
- Schedules work around meetings and calls with travelers and staff.
- Provides White Glove Service to our travelers to give them an experience with Medical Solutions.
Store Leader
Dusted Charm
05.2021 - 10.2022
- Recruit, interview, hire and train all team members
- Create schedule
- Plan store events, promos, team challenges, and team meetings
- Review business metrics to make sure we are on track to beat goals
- Plan and oversee all operations and merchandising of the store
- Create ways to motivate team to drive sales
- Uphold business and operations core standards
- Role model and create excellent customer service
- Create advertisement for store product, promos and events
- Review social media posts
- Review customer feedback and comments through social media, comment sold (online) and square (in-store)
- Communicate with owners and assistant store lead to make sure we work together to achieve goals.
Sephora Beauty Manager
JCPenney
06.2018 - 06.2021
- Review applicants, interview, hire and train all team members
- Review business metrics
- Set store goals and create plan to achieve them
- Review all tasks, business metrics, and updates with SEC and OM
- Participate in weekly meetings and conference calls
- Uphold company core standards
- Motivate team
- Plan store events and promos
- Assist Senior Education Manager in delivering education/training to team
- Assist Ops Manager in operational tasks and delivering any changes in processes or policies to team
- Role model and create excellent customer service.
Senior Education Manager
JCPenney
05.2016 - 06.2018
- Train all team members
- Review business metrics
- Create training that would motivate team to drive sales, credit and loyalty.
Operations Manager
JCPenney
10.2015 - 05.2016
- Ensure the store is compliant with all environment, safety, and maintenance requirements
- Execute all promotional and fixture updates for brands
- Execute all operational tasks such as: expired sweeps, MTO's, RTV's, markdowns/markups, damages, etc
- Lead team in upholding cleanliness and visual standards of store and stockroom
- Organized and put out shipment from truck.
Beauty Advisor
JCPenney
03.2015 - 10.2015
Cashier, Floral, Pharmacy
Hy-Vee
12.2011 - 03.2015
Education
General Studies & Pre-Pharmacy -
IWCC
01.2015
Diploma - undefined
Lewis Central High School
01.2014
Skills
- 7 years of Retail Management
- Emotional Intelligence
- Computer Efficient/Remote Work
- Customer Care
- New Hire/Onboarding
- Building Strong Relationships
Accomplishments
- I have a hit bonus every month of being with Dusted Charm, which means I've hit 20% or above our monthly sales goals for both Gross and Net.
- At SiJCP the last 3 months of working there I was in the top 30 of all SiJCP's for business metrics. Ranked as high as 15th!
- Awarded 1st place overall in region for credit and sales to planDeliver monthly agenda on product and makeovers
- Participate in weekly meetings and conference calls
- Review scheduling
Timeline
Oboarding Specialist
Medical Solutions
10.2022 - Current
Store Leader
Dusted Charm
05.2021 - 10.2022
Sephora Beauty Manager
JCPenney
06.2018 - 06.2021
Senior Education Manager
JCPenney
05.2016 - 06.2018
Operations Manager
JCPenney
10.2015 - 05.2016
Beauty Advisor
JCPenney
03.2015 - 10.2015
Cashier, Floral, Pharmacy
Hy-Vee
12.2011 - 03.2015
General Studies & Pre-Pharmacy -
IWCC
Diploma - undefined
Lewis Central High School