Jordan Ackerman
Louisville,KY
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
7
7
years of professional experience
Work History
Part Time Supervisor
UPS
Louisville , KY
07.2022 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Implemented new operational procedures, increasing efficiency.
- Managed team of 50+ employees, ensuring high productivity and quality standards were met.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
Copart Auto Auctions
Louisville, KY
01.2021 - 07.2022
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Manager
White Castle
Louisville, KY
01.2018 - 12.2020
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Ensured compliance with food safety regulations and quality standards.
- Processed weekly payroll information using appropriate software applications.
- Resolved conflicts between employees or customers in a professional manner.
- Coached employees on interactions with customers to drive exceptional service.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Planned and developed new operation processes to innovate and stay competitive.
Education
High School Diploma -
Pleasure Ridge Park High School
Louisville, KY05-2019
Skills
- Strategic Planning
- Process Improvement
- Processes and procedures
- Employee Motivation
Timeline
Part Time Supervisor
UPS
07.2022 - Current
Customer Service Representative
Copart Auto Auctions
01.2021 - 07.2022
Shift Manager
White Castle
01.2018 - 12.2020
High School Diploma -
Pleasure Ridge Park High School