Jordana Alvarado
West Sacramento,CA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Huckleberry's Restaurant and Castle Group. Proven ability to enhance guest satisfaction through strong multitasking and effective communication. Skilled in cash handling and upselling, contributing to increased sales while maintaining high standards of service and cleanliness.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
6
6
years of professional experience
Work History
Waitress
Huckleberry's Restaurant
01.2023 - Current
- Provided excellent customer service by taking orders, answering menu questions, and ensuring guest satisfaction.
- Handled cash, credit card, and POS transactions accurately and efficiently.
- Balanced multiple tables and managed high-volume shifts in a fast-paced environment.
- Delivered food and beverages quickly and correctly, maintaining high standards of presentation.
- Collaborated with kitchen staff and coworkers to ensure smooth service.
- Upsold menu items and promotions, contributing to increased sales.
- Resolved customer concerns professionally, creating positive dining experiences.
Front Desk Receptionist
Castle Group
02.2020 - 12.2023
- Greeted residents, guests, and vendors, providing professional and friendly customer service.
- Answered phone calls and emails, assisted with inquiries, and directed communication to appropriate staff.
- Monitored building access by verifying visitors, issuing passes, and maintaining security logs.
- Coordinated package deliveries and managed mail distribution for residents.
- Scheduled maintenance requests and communicated with property management to ensure timely service.
- Maintained records of daily activities, incidents, and resident interactions.
- Responded calmly and efficiently to emergencies or resident concerns, ensuring a safe environment.
Education
High School Diploma -
South Broward High School
Hollywood, FLAssociate of Science - Pre Med
Sacramento City College
Sacramento, CASkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Cleanliness
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Menu recommendations
- Service prioritization
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Waitress
Huckleberry's Restaurant
01.2023 - Current
Front Desk Receptionist
Castle Group
02.2020 - 12.2023
High School Diploma -
South Broward High School
Associate of Science - Pre Med
Sacramento City College