Jordan A. Brown, MBA, MHA
Tulsa Metro Area
Summary
Current Clinic Operations Manager with high level of professionalism, motivation and commitment to patient satisfaction. With over 10 years of professional workforce experience across various industries, I have developed a diverse skillset that assists me in performing at a high level of efficiency. I pride myself on being an effective leader and a team player. I excel on collaborating with colleagues to accomplish established goals and relationship building.
Overview
10
10
years of professional experience
Work History
Physician Practice Operations Manager
Ascension St. John Heart And Vascular Center
03.2024 - Current
- Serve as a liaison between practice physicians and office employees, and between the practice and other clinical and administrative areas.
- Develop growth strategies and business plans in cooperation with practice physicians and physician leadership. Support financial, budget and business goals.
- Ensure that staffing is in place to meet the demands of the provider's work schedules. May assist with the development and implementation of the physician compensation system.
- Monitor the billing and collection functions.
- Oversee daily operations of practice including but not limited to services, site policies, staff development, and patient flow.
- Manage staff relations including performance management, staff satisfaction and conflict management. Perform and oversee scheduling, recruitment and payroll.
- Monitor budgets, regulatory compliance, contracts and vendor relations.
- Assess quality of and coordinate patient care services with patients, staff, physicians, and other providers.
Clinic Operations Manager
Citizen Potawatomi Nation Health Services
09.2023 - 03.2024
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Enhanced team performance by providing regular training and professional development opportunities.
- Developed strong relationships with physicians, staff, vendors and patients, fostering trust and loyalty to the clinic.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Hired, trained and supervised employees to maintain team of high performers.
Patient Experience Specialist
Saint Francis Healthcare System
03.2022 - 08.2023
- Improved patient experience scores through effective communication and empathy.
- Collaborate with and actively coach select areas and/or departments including/involving senior leadership, department managers and frontline staff to develop and implement strategies to improve the patient experience and performance on HCAHPS and other patient surveys
- Implemented feedback collection tools to gather valuable insights from patients, driving continuous improvement efforts.
- Conducted regular performance evaluations of department staff, identifying areas for growth and development opportunities.
- Utilize specialized knowledge and metrics related to HCAHPs surveys and Patient and Physician Satisfaction scores to develop programs and services designed to improve scores by initiating strategic training, coaching and tactics.
- Analyzed data related to patient satisfaction surveys, identifying trends and opportunities for improvement in various aspects of care delivery within the organization.
- Organized events focused on celebrating healthcare milestones such as National Hospital Week and Patient Experience Week, boosting staff morale and enhancing patient experiences.
- Regularly attend leadership meetings, create and present information/data regarding patient experience and ongoing projects, and facilitate subcommittee meetings related to patient experience and community involvement.
Claims Examiner
Department Of Veterans Affairs
05.2017 - 10.2021
- Adjudicate claims for individual education benefits of increasing difficulty.
- Examine documents of various types to determine the validity of evidence involved in the adjudication of claims.
- Develop facts and evidence in accordance with applicable laws, regulations, policies, procedures and other reference materials that are involved in the adjudication of claims.
- Identify claims or evidence that may support additional claims for Veterans, or Veteran beneficiaries.
- Conduct interviews in person, via phone, or through electronic communication sources with Veterans, claimants, representatives, or other parties involved to further develop claims.
- Follow protocols for the control of claims and workload, holding responsibility for timeliness and control of claims.
- Draft letters, decisions, notices and other documents required to adjudicate claims.
Assistant Manager of Operations
XTRA Lease
05.2016 - 05.2017
- Regularly gathers information from returning equipment to assess damages analyzes and evaluates the information gathered to determine a responsible party.
- Monitor tasks done by vendors/mechanics to ensure timeliness, consistency and completeness.
- Create purchase orders for invoices, submit invoices to clients, and ensure accuracy of amounts for accounts payable/receivable.
- Create and issue out contracted work to vendors to repair damages to fleet equipment, give time frame for when estimates need to be received from vendors, review contract estimates to ensure that the company receives the best deal possible, negotiate prices on contracted work and provide consultation to vendors to ensure that company guidelines are being followed.
- Review reports regarding inventory readiness, rental usage, insurance policies and financial data
- Regularly plans for all “down” equipment to be assigned work orders to maximize usage rate, organizes work orders by priority and issues work orders to mechanics/vendors to ensure fleet is not depleted
- Effectively communicate with clients, mechanics, vendors, co-workers and management both orally and in writing.
- Answer inquiries regarding availability of fleet equipment and also make recommendations on what would best suit the client based on their individual needs.
Child Welfare Specialist II
Oklahoma Department Of Human Services
12.2014 - 05.2016
- Ability to effectively plan, organize and establish priorities based on day to day scenarios regarding current caseload to ensure the cases are closed by their due date, often times working under stressful situations.
- Analyze and evaluate the information gathered from conducting research from interviews with the family and their collaterals as well as case history and criminal records of the parents involved in the case to make a determination on the findings of the case.
- Regularly provides consultation to families to determine what services can benefit them, make the recommendation for the families to participate in services, facilitate conferences (intake meetings) between client and services that will be used and follow up to ensure clients are receiving services while on caseload.
- Prepare investigative criminal reports and attend briefings/counsel with state appointed attorney in the Juvenile Court System.
- Ability to effectively both orally and in writing to explain and clarify OKDHS reasons for being involved and the process that will ensue and the ability to effectively communicate both orally and in writing with coworkers and management.
Education
Master of Health Administration -
University of Phoenix
09.2024
MBA - Business Administration
Southern Nazarene University
07.2018
Bachelor of Science - Criminal Justice
Northeastern State University
05.2013
Skills
- Analytical Reasoning
- Case Management
- Computer Proficiency
- Customer Relations
- Data Analysis & Entry
- Project Management
- Public Speaking
- Team Leadership
Timeline
Physician Practice Operations Manager
Ascension St. John Heart And Vascular Center
03.2024 - Current
Clinic Operations Manager
Citizen Potawatomi Nation Health Services
09.2023 - 03.2024
Patient Experience Specialist
Saint Francis Healthcare System
03.2022 - 08.2023
Claims Examiner
Department Of Veterans Affairs
05.2017 - 10.2021
Assistant Manager of Operations
XTRA Lease
05.2016 - 05.2017
Child Welfare Specialist II
Oklahoma Department Of Human Services
12.2014 - 05.2016
Master of Health Administration -
University of Phoenix
MBA - Business Administration
Southern Nazarene University
Bachelor of Science - Criminal Justice
Northeastern State University
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