Epic
Jordana Chadwick
Patient Services Coordinator III
Wilmington,NC
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Patient Scheduling Coordinator
Novant Health
10.2023 - Current
- I check patients out, schedule appointments and procedures, and obtain signatures for obtaining HIM Records Request
- I also verify insurance and many other tasks associated with Gastroenterology
- I also provide excellent customer support while maintaining a warm and inviting attitude
Private Nanny
Diffee Family
07.2022 - 07.2023
- As a Nanny, I cared for a toddler in his home, kept him safe and clean, prepared meals for him and organized creative and educational activities based on his age
Owner/Manager
Chad's Autocare
01.2019 - 12.2022
- My husband and I owned an automotive repair shop
- He provided diagnostic and repair services for vehicles and some lawnmowers and other small engines
- I provided administrative assistance
AFL Provider/ DSP
Alberta Professional Services
02.2019 - 01.2022
- I provided support to an individual with Intellectual Disabilities within my home and within the community
- We worked on goals and monitored outcomes
- Medication administration and personal care was very important
Assistant Property Manager
Wilmington Housing Authority
11.2014 - 01.2016
- I worked as an Assistant Property Manager at Wilmington Housing Authority
- I handle work orders, faxing, files, and assisted the Property Manager as needed
- I also collected rent and other documentation from our residents
- I answered and manage incoming and outgoing calls while recording accurate messages
- I maintained a clean reception area, screened calls, visitors and directed them to the correct employee or office, while politely assisted residents in person and via telephone
Bus Driver
New Hanover County School System
09.2013 - 01.2016
- I transported students to and from school and education related activities
- I cleaned my bus handled disciplinary issues as they arose
Office Assistant
Powertemp
12.2012 - 09.2013
- I worked as a Property Assistant at the Wilmington Housing Authority
- I handled work orders, faxing, file management, and assisted the Property Manager as needed
- I also collected rent and other documentation from our residents
- I answered and manage incoming and outgoing calls while recording accurate messages
- I maintained a clean reception area
- I screened calls, visitors, and directed them to the correct employee or office, while politely assisted residents in person and via telephone
Transit Operator
City of Salisbury
02.2011 - 08.2012
- I transported passengers around Salisbury, East Spencer, and Spencer in North Carolina
- Occasionally, I cleaned and prep buses to go out on the route
- I completed paperwork daily
- When I covered the office, I answered phones, counted the money, made bank deposits, completed faxes, and maintained the filing system
- Also, I greeted customers and provided the appropriate information requested
OTR Truck Driver
Walsh Enterprise
10.2007 - 03.2008
- We delivered freight throughout the lower 48 and most of Canada
- My husband as my partner
Security Officer
LB&B & Associates
02.2006 - 11.2006
- I monitored all traffic in and out of the NC ABC Complex
- I also handled paperwork for the outgoing deliveries
- I answered and quickly redirected phone calls
- I created detailed activity logs
- I screened all visitors and deliveries in order to direct them to the correct employee or office
Unarmed Security Officer
AlliedBarton Security Services, Inc.
03.2004 - 02.2006
- I patrolled the grounds hourly and made reports on all activities as mandated the customer
- We also had to make sure that our appearance was neat and clean for work
Education
Certificate in Phlebotomy Technician -
Caring For Life
Castle Hayne, NC 06.2019 - 08.2019
GED - undefined
Vance Granville Community College
Henderson, NC 05.2001 - 08.2001
Skills
Filing
Medical Terminology
Medical Records
Patient Care
Bus Driving
Developmental Disabilities Experience
School Bus Driving
Administrative Experience
Data Entry
QuickBooks
Customer Service
Typing
Phone Etiquette
Multi-line Phone Systems
Medical office experience
Property Management
Insurance Verification
Microsoft Outlook
Clerical experience
Documentation review
Customer support
Windows
Google Docs
Data collection
HIPAA
EHR systems
Cash handling
Toddler Care
Childcare
Appointment Scheduling
Patient confidentiality
Data entry proficiency
Healthcare industry understanding
Calendar Management
Medical terminology knowledge
Patient Relations
Reception oversight
Patient Scheduling
Schedule Management
HIPAA Compliance
Appointment Coordination
Multi-line telephone system control
Teamwork and Collaboration
Filing systems
Time Management
Office Coordination
Scheduling Tests and Procedures
Multitasking Abilities
Patient Care Coordination
Certification
CPR Certification, 02/01/23 to 02/01/27
Assessments
- Administrative assistant/receptionist, Proficient, 10/01/22
- Customer service fit, Proficient, 05/01/23
- Work style: Reliability, Proficient, 01/01/22
- Customer focus & orientation, Proficient, 05/01/22
- Medical terminology, Proficient, 10/01/22
- Project timeline management, Proficient, 09/01/23
- Home health aide skills, Proficient, 12/01/23
- Attention to detail, Proficient, 06/01/23
- Delivery driver, Proficient, 01/01/22
- Security guard skills, Proficient, 10/01/22
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Software
Timeline
Patient Scheduling Coordinator
Novant Health
10.2023 - Current
Private Nanny
Diffee Family
07.2022 - 07.2023
Certificate in Phlebotomy Technician -
Caring For Life
06.2019 - 08.2019
AFL Provider/ DSP
Alberta Professional Services
02.2019 - 01.2022
Owner/Manager
Chad's Autocare
01.2019 - 12.2022
Assistant Property Manager
Wilmington Housing Authority
11.2014 - 01.2016
Bus Driver
New Hanover County School System
09.2013 - 01.2016
Office Assistant
Powertemp
12.2012 - 09.2013
Transit Operator
City of Salisbury
02.2011 - 08.2012
OTR Truck Driver
Walsh Enterprise
10.2007 - 03.2008
Security Officer
LB&B & Associates
02.2006 - 11.2006
Unarmed Security Officer
AlliedBarton Security Services, Inc.
03.2004 - 02.2006
GED - undefined
Vance Granville Community College
05.2001 - 08.2001