Jordana Edwards
Oakland,CA
Summary
Accomplished Leader with a proven track record at Nike, adept in team development and revenue forecasting. Leveraged talent recruitment and retail business management skills to enhance sales growth and customer service, achieving significant improvements in productivity and company culture. Demonstrated expertise in driving organizational success and employee performance through strategic leadership and operational excellence. Spirited Athlete* committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence.
Overview
6
6
years of professional experience
Work History
Coach
Nike
03.2024 - Current
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for Nike
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Specialist
Nike
02.2023 - 03.2024
- Followed all company policies and procedures to deliver quality work.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Optimized customer experience by delivering superior services.
- Conducted regular reviews of operations and identified areas for improvement.
Specialist
Nike
08.2022 - 02.2023
- Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
- Prepared and updated training handouts, manuals and digital tutorials.
- Tracked employees before, during and after training to verify attainment of training objectives.
- Supported and helped facilitate organizational growth by developing employee training plans.
- Set schedules for 85+ staff members by planning and designating shifts and hours.
- Hired, managed, developed and trained staff, established and monitored goals.
Part Time Athlete
Nike
10.2021 - 08.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Manager
Wing Stop
06.2018 - 09.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Skills
- Team Development
- Revenue Forecasting
- Talent Recruitment
- Sales Growth
- Customer Service
- Retail business management
Timeline
Coach
Nike
03.2024 - Current
Specialist
Nike
02.2023 - 03.2024
Specialist
Nike
08.2022 - 02.2023
Part Time Athlete
Nike
10.2021 - 08.2022
Store Manager
Wing Stop
06.2018 - 09.2021