Jordana Faragalli
Austin,TX
Summary
Enthusiastic and dedicated individual with a passion for festivals and event management, seeking opportunities to contribute skills and creativity to the success of these great festivals. Proven track record with 21 years of hands-on experience of efficiently managing fast-paced bar operations, overseeing site logistics, and ensuring exceptional customer service and ensuring memorable experiences for attendees. Skilled in diverse installation, maintenance, and repair tasks across various industries, with the demonstrated ability to adapt quickly to new technologies and methodologies with strong problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender, Team Lead, Staffing Coordinator
Top Tier Vending-UT Athletics
Austin, Texas
03.2013 - Current
- Worked with a team of bartenders dedicated to providing exceptional guest experiences Oversaw all aspects of bar operations, including inventory management, financials, and time management
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Assists in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Coordinated scheduling for a team of over 40 employees, ensuring optimal coverage and efficiency.
Bar Management, Bar/Site Operations Team, Travel Team
FBR Management
Austin, Texas
09.2011 - Current
- Bar operations and site logistics for large-scale festivals including Austin City Limits, Harley Davidson Homecoming, Two Step Inn, Troubadour BBQ Festival Circuit, Sueños, and Lollapalooza
- Works with the Site Operations team to help assist in a full load in and load out for the Bar Operations.
- Coordinated scheduling for a team of over 40 employees, ensuring optimal coverage and efficiency.
- Led a team responsible for bar operations, demonstrating strong leadership and organizational skills, managing inventory and supplies to ensure materials were available when needed.
- Demonstrates strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborates with festival production teams and venue staff to maintain high standards of service and safety.
Bartender, Shift Leader, On-Site Manager
SparX Promotions
Houston, Texas
03.2007 - Current
- Partners with brands like Crown Royal and Jose Cuervo Tequila to deliver fun-filled yet responsible experiences at events like the Houston Texans games, Houston Livestock Show & Rodeo, Houston Astros games, and other large events in Texas
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed inventory before and after shifts, oversaw financials, ensured compliance with TABC regulations
- Fostered teamwork, provided exceptional customer service, demonstrated strong salesmanship skills, and maintained a positive attitude at all times
National Sales & Client Relations On-Site Technician Expert
Best Ring POS Systems
Austin, TX
05.2022 - 03.2024
- Led national festival sales efforts and managed client relations for Best Ring POS Systems
- Managed social media platforms to increase brand visibility and engage with customers
- Coordinated travel arrangements for team members and managed staffing for on-site technicians
- Organized sales documentation and maintained sales organization on Google Drive for streamlined access
- Conducted cold calls to generate leads and expand client base
- Handled chargebacks efficiently to ensure customer satisfaction and retention
- Played a key role in a team effort that raised profit by 20%
Education
Business Marketing - Advertising
LoneStar College
Tomball, Texas01.2006
General High School Diploma -
Tomball High School
Tomball, Texas05.2003
Skills
- Bar Management
- Site Logistics
- Team Leadership
- Inventory Management
- Brand Development
- Team Collaboration
- Problem-Solving
- Advancement Capabilities
- Time Management
- Vendor Management
- Crowd Management
- Marketing and Promotions
- Budget Management
- Google Numbers
- Google Calendar
- Google Drive
- Google Sheets
- Google Docs
- Microsoft Excel
- Microsoft PowerPoint
- Asana
- Boomerang
- Slack
- GroupMe
- Rentman
- MX Merchant
- Quickbase
- HotSchedules
- SignNow
- Grasshopper
- 7Shifts
Completed Festivals
- Austin City Limits
- Barefoot Country Music Fest
- Sunset Music Festival
- Lollapalooza
- Harley Davidson Homecoming
- Something Wicked
- Carolina Country Music Fest
- Format Music Festival
- Besame Mucho
- Georgia Country Music Fest
- Music Midtown
- Ubbi Dubbi
- Two Step Inn
- Troubadour BBQ Festival
- Twogetherland Festival
- Formula One-ATX
- NASCAR
- Solheim Cup
Certification
- TABC Certification
- BASSETT Certification
- TIPS Certification
- Texas Food Handlers Certification
References
- Craig Klinkenberg, Director of Operations, (512) 423-1548, ck.klinkenberg@gmail.com
- Christopher Day, Area Manager: FBR Management, (512) 914-7706, chris.day0413@gmail.com
- Christina Davis, ACL Festival Director: FBR Management, (937) 626-2051, cdavis@fbrmgmt.com
Timeline
National Sales & Client Relations On-Site Technician Expert
Best Ring POS Systems
05.2022 - 03.2024
Bartender, Team Lead, Staffing Coordinator
Top Tier Vending-UT Athletics
03.2013 - Current
Bar Management, Bar/Site Operations Team, Travel Team
FBR Management
09.2011 - Current
Bartender, Shift Leader, On-Site Manager
SparX Promotions
03.2007 - Current
- TABC Certification
- BASSETT Certification
- TIPS Certification
- Texas Food Handlers Certification
Business Marketing - Advertising
LoneStar College
General High School Diploma -
Tomball High School
Similar Profiles
Tiffany SpauldingTiffany Spaulding
Operations Manager at Top Tier VendingOperations Manager at Top Tier Vending
Nathaniel MenezesNathaniel Menezes
Door-to-Door Sales Representative at Top Tier SolarDoor-to-Door Sales Representative at Top Tier Solar
Sarah MoneySarah Money
Executive Assistant to Supervising PA at Top Tier Public AdjustersExecutive Assistant to Supervising PA at Top Tier Public Adjusters