Jordan A. Young
Atlanta,GA
Summary
Accomplished student with a proven track record of success in volunteering and leading programs within civic, arts, and community organizations. Committed to academic excellence and making a positive impact on the surrounding community. Experienced professional in the field of pharmacy, adept at navigating challenges and finding innovative solutions. Demonstrates strong problem-solving skills and approaches new tasks with a proactive mindset. Known for adaptability, creativity, and a results-oriented approach. Dedicated to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Nurse Aide
The Key
07.2024 - Current
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
- Kept accurate records of patients' care, condition, and progress.
- Scheduled and accompanied client to medical appointments.
Human Resource 340b Internship
Pharmd On Demand
05.2024 - 08.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Utilized electronic medical records systems to maintain accurate documentation of patient information and prescription history.
- Facilitated communication between physicians and pharmacists regarding medication inquiries or discrepancies, promoting effective collaboration among healthcare professionals.
PBX Switchboard Operator
St Mary Hospital For Children
05.2024 - 08.2024
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Pharmacy Technician
CVS Pharmacy
12.2021 - 07.2024
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Processed over 150 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Customer Service Representative Team Lead
Concerige Contact Center
02.2024 - 06.2024
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
Optician
Pearle Vision
04.2023 - 06.2024
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Minority Student Science Assoication /Community Outreach Coordinator
University Of Georgia
08.2023 - 05.2024
- Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
- Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
- Maintained an up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
Front Desk Associate
University Of Georgia
08.2022 - 05.2024
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Scheduled appointments in computer system.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
Pre Pharmarcy Society /General Secretary
University Of Georgia
08.2022 - 05.2023
- Enhanced company-wide communication by distributing important information and timely updates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
Student Administrative Assistant
Georgia State University
08.2021 - 05.2022
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Supported student learning objectives through personalized and small group assistance.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Completed clerical tasks such as filing, copying and distributing mail.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Supported classroom maintenance and upkeep, organizing books and materials.
Retail Customer Service Associate
CVS Health
07.2020 - 12.2021
- Attended to customer complaints and processed product return or replacement requests.
- Processed customer payment and refunds.
- Assisted customers in making informed purchase choices and selecting products.
- Tracked stock availability to order supplies for timely stock replenishment.
Mu Alpha Theta
Central Gwinnett High School
08.2020 - 05.2021
- Conducted individual math tutoring program for students using comprehensive lesson plans, exams and final projects to showcase grasp of material.
- Provided meaningful math instruction to improve math skills of teens.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Spearheaded group tutoring sessions to help students struggling in similar areas.
Lead Camp Counselor
YMCA
06.2019 - 08.2019
- Coordinated and lead a group of 20 5-8 year olds with science, fine arts, culinary and sports activities
- Designed enjoyable and innovative customized training programs based upon camper class choices
- Managed camper class schedules to ensure smooth transition from activity to activity
- Served as chaperone for camp off site field field trips
Student Council Vice President
Central Gwinnett High School
08.2017 - 05.2018
- Contributed to success of Central Gwinnett School Dances
- Attended dance committee meetings to propose, discuss and advance school dance functions and pep rally ideas
- Responded to emergencies with speed, efficiency and knowledgeable assistance
- Worked closely with Faculty to strengthen school policies and procedures to make school a better place
Education
Bachelor of Science - Biomedical Sciences
Georgia State University
Atlanta, GA05.2026
Skills
- Team collaboration
- Customer or student assistance
- Organization and planning
- Training and development
- Project management
- Community Outreach
Accomplishments
- Collaborated with a team of 24 in the development of Central Gwinnett Homecoming,
- Lead Theatrical Ambassador 2018 to current
- Oratorical Recital third place 2019
- SGA representative 2018 to present
- Participated in Volleyball and tennis teams 2017 to 2018
- Selected as YMCA Lead Camp Counselor 2019 to present
- Hope scholarship recipient for two years
- Dean List for Spring 2021 semester
Timeline
Nurse Aide
The Key
07.2024 - Current
Human Resource 340b Internship
Pharmd On Demand
05.2024 - 08.2024
PBX Switchboard Operator
St Mary Hospital For Children
05.2024 - 08.2024
Customer Service Representative Team Lead
Concerige Contact Center
02.2024 - 06.2024
Minority Student Science Assoication /Community Outreach Coordinator
University Of Georgia
08.2023 - 05.2024
Optician
Pearle Vision
04.2023 - 06.2024
Front Desk Associate
University Of Georgia
08.2022 - 05.2024
Pre Pharmarcy Society /General Secretary
University Of Georgia
08.2022 - 05.2023
Pharmacy Technician
CVS Pharmacy
12.2021 - 07.2024
Student Administrative Assistant
Georgia State University
08.2021 - 05.2022
Mu Alpha Theta
Central Gwinnett High School
08.2020 - 05.2021
Retail Customer Service Associate
CVS Health
07.2020 - 12.2021
Lead Camp Counselor
YMCA
06.2019 - 08.2019
Student Council Vice President
Central Gwinnett High School
08.2017 - 05.2018
Bachelor of Science - Biomedical Sciences
Georgia State University
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