Jordan Brown
Greenacres,WA
Summary
Proven Office Manager with a track record of enhancing team productivity and streamlining operations at Tailwind Physical Therapy. Skilled in office administration and customer service, adept at managing billing cycles and improving financial transaction accuracy. Demonstrates exceptional organizational skills and conflict management. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Office Manager
Tailwind Physical Therapy
08.2019 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Researched and resolved billing discrepancies to enable accurate billing.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
Cash Application Specialist
Providence Health and Services
12.2012 - 03.2014
- Filed reports and posted daily batches in system.
- Collaborated with cross-functional teams to ensure accurate and timely cash application processing.
- Reduced manual entry errors for increased accuracy in cash applications.
- Used data entry skills to accurately document and input statements.
Data Input Specialist
PAML
09.2010 - 12.2012
- Maintained high levels of productivity by consistently meeting or exceeding data input quotas.
- Ensured data confidentiality through strict adherence to security protocols and guidelines.
- Completed data entry tasks with accuracy and efficiency.
- Corrected data entry errors to prevent duplication or data degradation.
- Followed data entry protocols, rules and regulations.
Education
No Degree - Psychology
Boise State University
Boise, IDHigh School Diploma -
Dhahran Academy
Dhahran, Saudi Arabia06.2006
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Clear oral/written communication
- Billing
- Scheduling and calendar management
Timeline
Office Manager
Tailwind Physical Therapy
08.2019 - Current
Cash Application Specialist
Providence Health and Services
12.2012 - 03.2014
Data Input Specialist
PAML
09.2010 - 12.2012
No Degree - Psychology
Boise State University
High School Diploma -
Dhahran Academy
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