Jordan Banez
Operations Manager
Newport News,VA
Summary
Certified Operations Project Manager with over a decade of management experience. Well versed in planning, directing and maintaining operations among cross-functional teams.
Overview
13
13
years of professional experience
2
2
Certifications
1
1
year of post-secondary education
Work History
Senior Advisor/Operations Manager
US Navy
Williamsburg, VA
03.2013 - Current
- Developed and optimized standardized practices of 60 personnel deployed in Logistic Operational Projects worldwide.
- Provided 18 stakeholders from five government organizations with risk assessment plans, training plans, project schedules, lessons learned and retrospectives.
- Managed multi-project portfolios, delivering all projects within scope and 17% early completion rates.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Job Discovery Training Instructor
Opportunity Village
Las Vegas, NV
02.2016 - 03.2018
- Evaluated training and compliance needs for staff operating procedures, developed appropriate training opportunities to yield most efficient results.
- Generated essential documentation for internal and external agencies, such as department monthly reports, incident reports, ID notes, weekly training reports, and rotational curriculum schedules.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness. Increased student success rates for program advancement by 19 percent.
- Provided training and advocacy support for 84 job qualified students with intellectual/developmental disabilities by closely collaborating with the students' assessment team, job developers, managers, supervisors, school district staff, and parents/guardians.
Assistant Manager
Quiksilver Retail
Las Vegas, NV
08.2010 - 02.2016
- Built schedules and delegated assignments to meet coverage and service demands.
- Audited and projected sales and gross profit report to assess company efficiency.
- Recruited, interviewed and trained new staff to increase company's productivity and profitability with quality workers.
- Calculated cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Education
Bachelor of Science - Computer Science W/ Focus, Project Management
Southern New Hampshire University
08.2022 - Current
Skills
Project Planning and Development
Team Training & Development
Staff Management
Risk Mitigation
Agile Methodology
Waterfall Methodology
Certification
Project Management Professional (PMP)
Timeline
Project Management Professional (PMP)
05-2023
Bachelor of Science - Computer Science W/ Focus, Project Management
Southern New Hampshire University
08.2022 - Current
Certified Scrum Master (CSM)
04-2022
Job Discovery Training Instructor
Opportunity Village
02.2016 - 03.2018
Senior Advisor/Operations Manager
US Navy
03.2013 - Current
Assistant Manager
Quiksilver Retail
08.2010 - 02.2016