Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

Jordan Banez

Operations Manager
Newport News,VA

Summary

Certified Operations Project Manager with over a decade of management experience. Well versed in planning, directing and maintaining operations among cross-functional teams.

Overview

13
13
years of professional experience
2
2
Certifications
1
1
year of post-secondary education

Work History

Senior Advisor/Operations Manager

US Navy
Williamsburg, VA
03.2013 - Current
  • Developed and optimized standardized practices of 60 personnel deployed in Logistic Operational Projects worldwide.
  • Provided 18 stakeholders from five government organizations with risk assessment plans, training plans, project schedules, lessons learned and retrospectives.
  • Managed multi-project portfolios, delivering all projects within scope and 17% early completion rates.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

Job Discovery Training Instructor

Opportunity Village
Las Vegas, NV
02.2016 - 03.2018
  • Evaluated training and compliance needs for staff operating procedures, developed appropriate training opportunities to yield most efficient results.
  • Generated essential documentation for internal and external agencies, such as department monthly reports, incident reports, ID notes, weekly training reports, and rotational curriculum schedules.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness. Increased student success rates for program advancement by 19 percent.
  • Provided training and advocacy support for 84 job qualified students with intellectual/developmental disabilities by closely collaborating with the students' assessment team, job developers, managers, supervisors, school district staff, and parents/guardians.

Assistant Manager

Quiksilver Retail
Las Vegas, NV
08.2010 - 02.2016
  • Built schedules and delegated assignments to meet coverage and service demands.
  • Audited and projected sales and gross profit report to assess company efficiency.
  • Recruited, interviewed and trained new staff to increase company's productivity and profitability with quality workers.
  • Calculated cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.

Education

Bachelor of Science - Computer Science W/ Focus, Project Management

Southern New Hampshire University
08.2022 - Current

Skills

Project Planning and Development

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Certification

Project Management Professional (PMP)

Timeline

Project Management Professional (PMP)

05-2023

Bachelor of Science - Computer Science W/ Focus, Project Management

Southern New Hampshire University
08.2022 - Current

Certified Scrum Master (CSM)

04-2022

Job Discovery Training Instructor

Opportunity Village
02.2016 - 03.2018

Senior Advisor/Operations Manager

US Navy
03.2013 - Current

Assistant Manager

Quiksilver Retail
08.2010 - 02.2016
Jordan BanezOperations Manager