Jordanblu Toon

• Managed daily operations to ensure smooth store functions.
• Implemented store policies to enhance employee performance and engagement.

• Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
• Developed and maintained successful relationships with media professionals.
• Manage and distribute digital schedules, scripts, reports, and all other communication to over 400 cast, crew, and studio members.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

1X promoted from Social Media Strageist

• Successfully handle crisis communications with well-organized plans, excellent media relations and smooth approach to controlling narrative.
• Communicate and collaborate with team members while copywriting for the team and interacting with followers on social media.
• Regularly identify and act on trends to better assist the brand. Founded,Initiated, and launched Tik Tok accounts for the brand while growing Amazon's media presence.
• Worked alongside Amazons contracted celebrities and public figures to collaborate on digital media.

• Managed customer retention strategies to enhance long-term engagement.
• Collaborated with cross-functional teams to develop retention initiatives.
• Performed customer negotiations to reach a fair conclusion for both business and customer.