Motivated full time student studying to be a software engineer. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level tech support position. I am passionate about the tech industry that our world has evolved to depend on and cannot wait to assist others in utilizing that technology to achieve our fullest potential. My passion is tech and my goal is to learn as much as possible all the while helping others. I will bring an unmatched eagerness to learn and an undeniable drive to solve problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
AutoZone
San Marcos, TX
01.2023 - Current
Approved regular payroll submissions for employees.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Rotated merchandise and displays to feature new products and promotions.
Completed point of sale opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Managed inventory control, cash control, and store opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Supervised guests at front counter, answering questions regarding products.
Developed and implemented successful staff incentive programs to motivate employees.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assisted with hiring, training and mentoring new staff members.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Reported issues to higher management with great detail.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Mitigated business risks by working closely with staff members and assessing performance.
Trained new employees on proper protocols and customer service standards.
Interacted well with customers to build connections and nurture relationships.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reduced operational risks while organizing data to forecast performance trends.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Data Entry Clerk
Cherokee Nations Contracted For The IRS
Austin, TX
09.2022 - 01.2023
Completed data entry tasks with accuracy and efficiency.
Scanned documents and saved in database to keep records of essential organizational information.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Sorted documents and maintained organized filing process.
Organized, sorted and checked input data against original documents.
Compiled data and reviewed information for accuracy prior to input.
Located and corrected data entry errors and reported to management.
Corrected data entry errors to prevent later issues such as duplication or data degradation.
Verified accuracy of data before transcribing.
Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
Processed various tax forms from 1019 misc. through 1035 ACA (affordable health care) declarations
Used coordination and planning skills to achieve results according to schedule
Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Worked flexible hours across night, weekend and holiday shifts
Maintained energy and enthusiasm in fast-paced environment
Director Manager
Chik-Fil-A
Austin, TX
05.2022 - 07.2022
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Onboarded new employees with training and new hire documentation.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Developed and maintained relationships with customers and suppliers through account development.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Delivered feedback to decision-makers regarding employee performance and training needs.
Established and updated work schedules to account for changing staff levels and expected workloads.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Conducted monthly inventories of raw materials and components on work floor.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Site Manager
Watershed Car Wash
New Braunfels, TX
11.2020 - 01.2022
Helped site income grow from $62,000 a month to over 100K, within 9 months of employment.
Resolved issues between employees and customers using company policies.
Planned, coordinated and managed operations and field safety programs for building construction, and infrastructure and public works projects.
Scheduled vendor and service companies for various types of operations.
Built and maintained vendor relationships, serving as main liaison for gaining building access.
Managed site development with assistance from civil engineers and complied with city and county ordinances.
Trained managers of each department in safety protocols and procedures.
Read plans and blueprints and communicated to workers.
Engaged directly with clients to resolve complaints and or claims.
Conducted interviews for various positions from management to customer service roles.
Conducted interviews in singular and group settings.
Managed labor hours and site profit margins.
Helped develop team members for growth opportunities.
Managed and taught various repair methods for electric, hydraulic, and pneumatic machinery.
Complied with safe operating practices and assessed operational procedures against best practices.
Supervised contractor work processes and adherence to project schedule.
Residential Manager
Holiday Towers Guam
Sinajana, GU
06.2019 - 10.2020
Compiled maintenance and repair requests for submission to the HOA board members and reached out to local contractors for bid proposals
Organized and participated in HOA board meetings on a quarterly basis to give residents opportunity to ask questions and provide forum for issues to be addressed
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
Communicated with clients and tenants while offering strategic solutions to remedy problems
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
Processed project change requests and performed coverage research to handle repair issues
Devised and implemented patient and resident care plans, including emergency programs, policies and procedures
Maintained current contract files as prescribed by company contract policies and procedures
Communicated effectively with owners, residents and on-site associates
Generated professional networks by engaging in professional, industry and government organizations
Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
Assessed property everyday, compiled information and wrote reports regarding findings for submission to the home owners association
Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight
Coordinated with janitorial and engineering staff on maintenance and upkeep
Scheduled outside contractors for major maintenance issues
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
Used strong negotiating talents to obtain reasonable fees from contractors for general contracts and maintenance work
Decreased operating costs by by implementing cost control procedures
Digitized Invoice information files in Google share and maintained database
Kept meticulous records of all correspondence between management and tenants
Administered operations to handle needs of more than 160 tenants across 82 property units
Responded to all Common Area Maintenance (CAM) inquiries
Delivered emergency 24-hour on-call service for tenants on building issues
Communicated with landlord regarding building and tenant issues
Cafeteria Manager
Harvest Christian Academy
Barrigada, GU
08.2016 - 06.2018
General cleaning and sanitization of all kitchen equipment
Up keep and ordering of all food items needed for daily requirements
Product success assessment
Regular upkeep and maintenance of current stock items
Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards
Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts
Planned nutritionally-balanced menus for students by studying current dining trends
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
Maximized quality assurance by completing frequent checks of line
Purchased food and cultivated strong vendor relationships
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
Motivated staff to perform at peak efficiency and quality
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Education
Bachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UT
05.2026
Some College (No Degree) - Business Administration And Management
Bob Jones University
Greenville, SC
Some College (No Degree) - Biblical Theology
Northland International University
Dunbar Wisconsin
High School Diploma -
Harvest Christian Academy
Barrigada, Guam
05.2009
Skills
Case Management
Emergency Response
Strategic Planning
Treatment planning
Public and Media Relations
Client communication
Staff Management
Marketing and advertising
Employee scheduling
Inventory replenishment
Materials requisition
Preventive Maintenance
Team management
Technical Support and Assistance
Desktop Component Repair
Application Installation
Troubleshooting and Diagnosing
Hardware Upgrades
Component Replacements
Hardware and Software Configuration
User Experience
Tech Support
Microsoft Internet Explorer
Customer Communication and Empathy
Resolve Technical Problems
Microsoft Windows and Office
Computer System Diagnostics Software
Troubleshooting Network Issues
Certification
Google Technical Support Fundamentals
Timeline
Store Manager
AutoZone
01.2023 - Current
Data Entry Clerk
Cherokee Nations Contracted For The IRS
09.2022 - 01.2023
Director Manager
Chik-Fil-A
05.2022 - 07.2022
Site Manager
Watershed Car Wash
11.2020 - 01.2022
Residential Manager
Holiday Towers Guam
06.2019 - 10.2020
Cafeteria Manager
Harvest Christian Academy
08.2016 - 06.2018
Bachelor of Science - Software Engineering
Western Governors University
Some College (No Degree) - Business Administration And Management