Summary
Overview
Work History
Education
Skills
Timeline
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JORDAN CAILEY PEREZ

HELOTES,TX

Summary

Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Overview

7
7
years of professional experience

Work History

Service Coordinator

Miner LTD
07.2022 - Current
  • Effectively manage time and work-flow for multiple work orders & service calls for the field service technicians.
  • Ensuring that the field service technicians’ work is performed in accordance with established Miner Material Handling quality standards, safety rules and procedures at all times.
  • Review and process service requests, geographically dispatching an appropriate technician with proper skill set, paperwork, parts, and information.
  • Strong organizational skills enabling effective communication with customers and technicians to ensure service calls are complete and when required, following up with technicians and other departments to finalize repairs, ensuring total customer satisfaction.
  • Scheduling Planned Maintenance with customers.
  • Documenting all pertinent information within service/invoicing software for each applicable job, as well as completing various forms, billing, reports, logs, records, etc.
  • Prepare and maintain accurate records and data associated with the responsibilities of the department
  • Work with the Service Manager to keep the service department informed of unusual circumstances or the need for additional assistance in order to facilitate and finalize repairs.

Property Assistant Manager/Leasing Consultant

Silverstone Management
10.2021 - 06.2022
  • Conducted regular site visits to assess property conditions, identifying areas requiring attention or improvement efforts.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and providing exceptional customer service.
  • Streamlined property management processes for increased efficiency in daily operations.
  • Assisted with lease negotiations, resulting in favorable terms for both property owners and tenants.
  • Organized and maintained comprehensive records of property-related documents, ensuring easy access and compliance with regulations.
  • Assisted in the preparation of various reports for property owners, including financial statements and occupancy updates.
  • Assisted in the development of policies and procedures that complied with relevant regulations and industry best practices.
  • Coordinated with vendors to schedule routine maintenance tasks, preserving the condition of the property and minimizing repair costs.
  • Coordinated events within the community such as meet-and-greets or holiday gatherings for improved tenant engagement.
  • Supervised a team of maintenance staff members, ensuring timely completion of work orders and excellent customer service standards.
  • Facilitated smooth move-in and move-out processes by preparing necessary paperwork and conducting inspections for potential damages.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Kept properties in compliance with local, state, and federal regulations.
  • Developed and maintained relationships with customers and suppliers through account development.

Fraud/ Dispute Specialist

JPMorgan Chase
04.2021 - 07.2021
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Assessed conflicts by analyzing all aspects and sides of situations with impartial viewpoint and consideration of
    applicable laws.


PPP Business Loan Officer

JPMorgan Chase
12.2020 - 04.2021
  • Reviewed financial documents to verify accuracy or acquire necessary information.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-
    making.
  • Performed daily maintenance of loan applicant database.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Approved loan within specified limits or referred to appropriate approval level.
  • Tracked and managed new leads and followed up on referral business.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and
    general departmental guidelines.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Reviewed loan agreements to confirm completeness and accuracy.

Collectiona Specialist

JPMorgan Chase
06.2020 - 12.2020
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
  • Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
  • Counseled debtors on payment options and arranged installment agreements.
  • Quantified debtor balances to avoid late payments and bad credit.
  • Trained new team members on scripts, company services, and collection strategies.

Front Desk Receptionist/Administrative Assistant

Guerrero Cpa
01.2018 - 05.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.

Education

High School Diploma -

SA Leadership Academy
San Antonio, TX
11.2018

Skills

  • Executive team leadership
  • Strong verbal communication
  • Problem solving
  • Active listening
  • Fast learner
  • Customer service
  • Time Management
  • Multitasking
  • Analytical Thinking

Timeline

Service Coordinator

Miner LTD
07.2022 - Current

Property Assistant Manager/Leasing Consultant

Silverstone Management
10.2021 - 06.2022

Fraud/ Dispute Specialist

JPMorgan Chase
04.2021 - 07.2021

PPP Business Loan Officer

JPMorgan Chase
12.2020 - 04.2021

Collectiona Specialist

JPMorgan Chase
06.2020 - 12.2020

Front Desk Receptionist/Administrative Assistant

Guerrero Cpa
01.2018 - 05.2020

High School Diploma -

SA Leadership Academy

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JORDAN CAILEY PEREZ