Summary
Overview
Work History
Education
Skills
Certification
Timeline
Personal Information
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JORDAN PATTON

Duncanville,TX

Summary

Operations professional with track record of optimizing processes and enhancing productivity in dynamic environments. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, bringing expertise in project management and process improvement.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Branch Operations Lead

JPMorgan Chase
08.2022 - 08.2025
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Planned operations and activities, and led projects.
  • Managed daily operations, ensuring timely delivery of high-quality products and services to clients.

Warehouse Associate

Amazon
09.2021 - Current
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Performed inventory control, such as counting and stocking merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.

Branch Supervisor

First Convenience Bank
01.2017 - Current
  • Help tellers and relationship managers by resolving customer concerns and securely handling large transactions
  • Encourage employee development through training, coaching and motivational strategies
  • Help customers open and close accounts, apply for loans, and make sound financial decisions
  • Conduct special service and account transactions for customers, including ordering checks and placing stop payment orders.

Cashier

Five Guys Burgers & Fries
08.2014 - 08.2016
  • Processed all sales transactions accurately and promptly to prevent long customer wait times
  • Welcomed customers, offering assistance to help find necessary store items
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Operated cash register, collected payments and provided accurate change.

Security Guard

Allied Universal Security Services
05.2013 - 08.2013
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant
  • Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras
  • Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.

Education

Business Administration

Sam Houston State University
Huntsville, TX
05.2020

Skills

  • Policy updates
  • Compliance management
  • Currency transaction oversight
  • Event coordination
  • Computer skills
  • Collaboration
  • Data management
  • Report writing
  • Strategic Financial Planning
  • Staff Training
  • Notarial acts

Certification

  • CNP - Certified Notary Public

Timeline

Branch Operations Lead

JPMorgan Chase
08.2022 - 08.2025

Warehouse Associate

Amazon
09.2021 - Current

Branch Supervisor

First Convenience Bank
01.2017 - Current

Cashier

Five Guys Burgers & Fries
08.2014 - 08.2016

Security Guard

Allied Universal Security Services
05.2013 - 08.2013

Business Administration

Sam Houston State University

Personal Information

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