Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Jordan D. Cottingham

Bonney Lake

Summary

Exceptional Operations Manager and highly talented leader with 10 years of experience leveraging extraordinary planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient in developing teams, improving processes, and increasing productivity. Possesses a innate understanding of industry trends, excellent communication skills, and a talent for identifying areas in need of improvement and implementing strategic changes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Commercial Operations Manager

Rentokil Terminix
08.2018 - Current
  • Direct supervision of 15 staff members
  • Help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients
  • Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management
  • Manage daily operations with the goal of providing superior customer service to our clients
  • Offer direction to staff in all aspects of operations, service, and client care
  • Responsible for managing branch financial performance of the operations, including revenue growth and expense control
  • Weekly travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
  • Submit weekly, monthly, and yearly reports, as required

Operations Manager

Sprague Pest Solutions
07.2014 - 08.2018
  • Direct supervision of 10 staff members
  • Supervise service technicians and support sales personnel to achieve performance, quality, and growth goals
  • Train, coaches, and develops technicians to deliver highest quality pest management service to clients
  • Review routing and scheduling for improvements to efficiency
  • Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken
  • Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken
  • Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients
  • Coach Service personnel to achieve performance goals
  • Communicate and train technicians on new programs, processes and equipment

Education

Associate of Applied Science - Criminal Justice

Highline College
Des Moines, WA
06.2012

Skills

  • Process Improvement Strategies
  • Staff Training
  • Adaptability
  • Schedule oversight
  • Employee Motivation
  • Staff Management
  • Interpersonal Communication
  • Problem solving
  • Positive work culture competence
  • Operations Management
  • Strategic Planning
  • Project planning and development
  • Superb time management skills
  • Cross-Functional Collaboration
  • Team Leadership

Awards

  • 2022 Rentokil Distinguished Operations Manager Performance Award

Certification

  • WA State Dept of Agriculture - LIC #88379
  • Dept of Homeland Security / TSA clearance (TWIC)

Timeline

Commercial Operations Manager

Rentokil Terminix
08.2018 - Current

Operations Manager

Sprague Pest Solutions
07.2014 - 08.2018

Associate of Applied Science - Criminal Justice

Highline College

Similar Profiles

CREATE PROFILE
Jordan D. Cottingham