Jordan Dean Smith
Watertown,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Transportation Coordinator
North Country Family Health Center
11.2023 - Current
- Worked as part of a team to provide specialized transportation services to patients of the Health Center who face challenges accessing transportation options in order to receive health services.
- Worked directly with the Population Health Program Team to efficiently schedule and monitor driver logistics and communication with other coordinators, and patients
- Worked directly with other community transportation providers
- Prepared reports or recommendations on transportation planning. Plan, develop, or implement safety and security activities related to patient transportation
- Coordinated with the Health Center’s Facility Manager to inspect physical conditions of vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
Advocate
Transitional Living Center
06.2023 - Current
- Delivered friendly service and offered expert support in every interaction.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
Clinical Support Staff Member
Credo
05.2023 - 11.2023
- Performed routine office tasks necessary for office operation and presentation.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Monitored client progress to make necessary adjustments for client success.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Conducted regular patrols of key areas to spot and control security concerns.
- Reported suspicious activities and persons to law enforcement.
DSP
ARC
03.2019 - 05.2023
- Assisted disabled individual's to support independence and well-being.
- Maintained clean, safe and well-organized environment.
- Monitored progress and documented health status changes to keep care team updated.
- Administered medication as directed by physician.
- Led individual or group recreational activities for enhanced people we support outcomes.
- Assisted people we support with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for the individuals wellbeing.
Customer Account Specialist
Convergys
12.2017 - 08.2019
- Evaluated customers' potential needs to make appropriate recommendations.
- Drafted letters, charts and financial reports to keep staff informed of progress.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Proposed additional service options to clients to capitalize on upsell opportunities.
- Documented customer habits and preferences and recommended product and service updates to management.
- Placed new customer orders and scheduled appointments.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Set up new customer accounts and updated existing profiles with latest information.
Stocker Associate
Walmart
09.2017 - 12.2017
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Maintained inventory and ordered new supplies to meet expected needs.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Performed inventory control, such as counting and stocking merchandise.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Created balanced pallets to support efficient and safe sales floor replenishment.
Customer Account Representative
Rent A Center
02.2017 - 09.2017
- Devised tactics to grow customer base and boost sales.
- Prepared and shared account details, insurance coverage and funds.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Expanded territory by executing effective warm calls and negotiating contracts.
- Processed client payments and updated accounts.
- Contacted customers to assess satisfaction and current needs.
- Drove sales by developing exceptional customer rapport to foster satisfaction.
Supervisor
Gertrude Hawk Chocolates
06.2016 - 02.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Packaged and stored food products following proper handling and preservation methods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Watertown Senior High School
Watertown, NY08.2015
Skills
- Patient Restraint
- Patient Care
- Behavior Redirection
- Staff Training
- Client Contact
- Stockroom Organizing
- Workflow Coordination
- Shelf Stocking
- Loading and Unloading
- Cash Register Operations
- Clear Verbal Communication
- Communications Strategies
Timeline
Transportation Coordinator
North Country Family Health Center
11.2023 - Current
Advocate
Transitional Living Center
06.2023 - Current
Clinical Support Staff Member
Credo
05.2023 - 11.2023
DSP
ARC
03.2019 - 05.2023
Customer Account Specialist
Convergys
12.2017 - 08.2019
Stocker Associate
Walmart
09.2017 - 12.2017
Customer Account Representative
Rent A Center
02.2017 - 09.2017
Supervisor
Gertrude Hawk Chocolates
06.2016 - 02.2017
High School Diploma -
Watertown Senior High School
Similar Profiles
Darien NasworthyDarien Nasworthy
Dental Assistant & Patient Service Representative at North Country Family Health CenterDental Assistant & Patient Service Representative at North Country Family Health Center
Stephanie RasoStephanie Raso
Dental Hygienist at North Country Family Health CenterDental Hygienist at North Country Family Health Center
Heather LupiaHeather Lupia
Director of Primary Care at North Country Family Health CenterDirector of Primary Care at North Country Family Health Center
Meghan MoranMeghan Moran
Material Coordinator at AmentumMaterial Coordinator at Amentum
Tyis CastorTyis Castor
Assistant Financial Center Manager at AmeriCU Credit UnionAssistant Financial Center Manager at AmeriCU Credit Union