Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jordan Donta Scott

Spring Hill,TN

Summary

Personable in-home technician accomplished in tailoring solutions to clients needs and specifications. Talented at analyzing customer relationships and resolving issues and escalations while maintaining a positive attitude. Outstanding mentor and communicator committed to empowering future growth and mastering challenges. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Looking for a challenging position that I can utilize my skills and grow with a company.

Overview

9
9
years of professional experience

Work History

Custom In-Home Services Lead

Best Buy
Brentwood, TN
04.2023 - Current
  • Responsible for the delivery, installation, configuration, and programming of advanced audio systems in residential and commercial spaces.
  • Properly maintained a fleet account with company vehicles including maintenance and operation.
  • Extensive knowledge of custom installation standards in device mounting, cable management, power management, and functionality of premium audio products.
  • Collaborated with Best Buy sales teams, system designers, engineers, and programmers to complete complex audio and networking systems.
  • Professional experience in installing industry leading tech and network based products.
  • Home automation installation including shades, lighting, and smart device control.
  • Maintain up to date knowledge on safety protocols to ensure a safe in-home work environment for clients and installation teams.
  • Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
  • Establish low voltage signal and communication wire in all phases of residential and commercial construction.
  • Provided detailed instructions for using installed systems safely and correctly.
  • Safely conducted work and operated in confined spaces such as attics and crawl spaces
  • End to end wire termination including wire tipping, keystones, and wire crimping
  • Installed and maintained electrical power by utilizing outlets and junctions
  • Worked safely and efficiently at height's exceeding 16 ft
  • Conducted routine maintenance on complex systems requiring specific knowledge and expertise.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Industry leading brand and product specific training and knowledge maintenance.
  • Installed indoor and outdoor security camera systems including wired, wireless, battery-powered, AC-powered, floodlight, and doorbell cameras.

Geek Squad In-Home Services

Best Buy
Brentwood, TN
08.2021 - 04.2023
  • Traveled via a company vehicle to client’s home to assist with the delivery, installation, repair, and haul away of home theater technology products and equipment.
  • Installed and configured smart home products such as: wifi cameras, wired and wireless doorbells, wifi deadbolts, networked audio, and wireless routers and modems.
  • Provided our clients service that exceeds expectations by handling appointments with care, asking the right questions to enhance the client experience, and providing prompt follow up of recommendations as well as solutions.
  • Ability to identify client needs over the phone utilizing precalls to ensure a tailored experience and complete solutions.
  • Responsible for completing fulfillment of intermediately complete work.
  • Completed residential site surveys to properly assess customers needs, to recommend product, and correctly sell services to ensure complete order fulfillment without delay.
  • Troubleshoot complex issues with a variety of technology both In-home and via phone.
  • Managed client relationships and provided tailored experiences to complete installs.
  • Provided timely installation and order updates to clients, sales teams, in home services mangement, and store precincts.
  • Training and experience in the installation of A/V systems in conjunction with network integration.
  • Responsibly managed inventory by keeping detailed product counts and accurate order fulfillments.
  • Ability to consistently lift, carry, and maneuver 100lbs+ individually, 200lbs+ as a team.

Samsung Home Theater Sales Specialist

Best Buy
Murfreesboro, TN
11.2018 - 08.2021
  • Use innovative customer engagement to increase sales of Samsung ecosystem products in the Home Theater Department.
  • Maintain a high level of product knowledge within new technology, HT product, advanced experience zone product, and across the Samsung ecosystem.
  • Interact with vendor partner and market teams regarding insights on performance, promotions, and sales best practices.
  • Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics.
  • Track Samsung specific business goals.
  • Reach and exceeded Samsung specific business goals.
  • Conducted team trainings on Samsung product and how to be successful in driving product.
  • Developed, wrote and maintained detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Consistently provided exceptional service and attention to customers and stakeholders.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Earned good attendance record and built reputation for being on time and ready to work.

Home Theater Sales Associate

Best Buy
Murfreesboro, TN
03.2018 - 11.2018
  • Help execute profitable growth within crucial drive times.
  • Reach and exceed personal sales goals.
  • Apply knowledge to enable excellent customer shopping experience
  • Trained sales teams on Home theater products and home theater specific sales strategies
  • Maintain merchandising and department readiness to serve customers.
  • Utilized training tools to stay current on promotional initiatives.
  • Greeted customers in-store and on the phone to determine their needs and preferences.
  • Provided expert knowledge of home theater products, including projectors, amplifiers, receivers, speakers, media players and more.
  • Demonstrated product features to customers in order to facilitate sales.
  • Performed basic troubleshooting for customer inquiries regarding installation or setup issues.
  • Generated weekly reports detailing store sales performance versus budget goals.
  • Attended regular training sessions in order to stay up-to-date on new products and technologies.
  • Exceed team goals.
  • Keep track of department numbers and metrics.
  • Approached customers and started engaging conversations through the use of effective interpersonal and people skills.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise.
  • Kept abreast of special savings, sales, promotions and other customer-centered events to give each customer current and accurate information.
  • Showed customers different home theater options and demonstrated equipment features and functions to promote sales.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Educated customers on various product offerings from home theater companies, enabling clients to make better buying decisions.
  • Received and processed product returns.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Completed customer buying experiences by effectively processing credit and debit cards, cash and personal checks.

GM and Food

Target
Murfreesboro, TN
10.2017 - 03.2018
  • Unload freight off docks.
  • Sort product to stock floor.
  • Stocking, Setting and Selling Target products.
  • Work independently and also as part of a team.
  • Attention to detail and multi task.
  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving mer- chandise up to 40 pounds.

CAP 2 Associate

WALMART
Murfreesboro, TN
04.2017 - 10.2017
  • Unload freight and sort products.
  • Stock product throughout store
  • Assisted customers with locating items on sales floor and in backroom storage areas.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Operated forklift to elevate or place merchandise in appropriate areas.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
  • Replenished inventory with focus on addressing customer needs.
  • Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Communicated effectively with members of public in often crowded and noisy environments.

Laborer

Global GRAB Technologies
FRANKLIN, TN
09.2015 - 07.2016
  • Concrete finisher
  • Light electrical wiring on various projects
  • Measured, cut and laid out materials based on individual job requirements.
  • Trained in plumbing, carpentry, painting, plastering, machine servicing and installation.
  • Heavy equipment operation
  • Drywall repair
  • Aerial lifts
  • Read and understand civil drawings
  • Ensure safety and OSHA compliance regulations are followed and met
  • Collaborate with system integrators on each job site to ensure timely completion
  • Documented labor hours, crew attendance and individual performance.
  • Built temporary structures to hold back slopes or allow skilled workers to reach greater heights and complete job tasks.
  • Retrieved materials, tools and equipment from trucks and delivered to skilled workers.
  • Loaded and unloaded vehicles with supplies needed on job sites and kept accurate daily counts of all materials used.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
  • Monitored and supported site safety initiatives to protect team members and prevent accidents.
  • Communicated with team members to coordinate efficient, safe work and meet job schedules.
  • Maintain relationships with base contact and job site foreman

Education

University of Tennessee At Martin
Martin, TN

High School Diploma -

Shelbyville Central High School
Shelbyville, TN

Southeastern University
Lakeland, FL
2014

Skills

  • 6 years of customer service experience
  • 6 years retail sales experience
  • 3 years in-home sales experience
  • 3 years in-home services experience
  • Home Theater product knowledge and expertise
  • Extensive Tech industry knowledge
  • IoT Brand specific product knowledge
  • Proficient in Microsoft 365
  • Efficient networked device programming knowledge
  • Company Vehicle operation and maintenance
  • Corporate credit account management
  • Superb Hand Tool operation
  • Customer phone support
  • Creative and adaptive
  • Site survey and Lead generation
  • Ability to work successfully as a team member
  • Goal Driven
  • Self-motivating
  • Service oriented
  • Profound ability to communicate
  • Ability to work under pressure
  • Ability to lead a team
  • Relationship building skills
  • Ability to quickly adapt to new technologies
  • Ability to adapt to change
  • Utilize challenges for new growth opportunities
  • Problem solving and analytical skills
  • Critical thinking and problem solving skills
  • Attention to detail
  • Critical thinking
  • Equipment Operation
  • Product Merchandising experience
  • Problem solving skills
  • Relationship building
  • Customer relations
  • Product organization
  • In-store support
  • Store maintenance
  • Organizational strengths
  • Employee coaching
  • Credit card payment processing
  • Task delegation
  • Superb time management
  • Team building
  • Sales strategies
  • Brand management
  • Issue and conflict resolution
  • Superior communication skills
  • Adaptive team player
  • Effective team player
  • Store planning and design
  • High-energy attitude
  • Detail-oriented
  • Personnel training and development
  • Superb sales professional
  • Safety behaviors expertise
  • Equipment operation
  • Equipment maintenance
  • Inventory organization
  • Product verification
  • Lifting over 100 lbs
  • Project Analysis
  • Hardware and Software Troubleshooting
  • Problem-Solving
  • Client Rapport
  • Customer Relationship Management
  • Attention to Detail
  • Safety Regulations
  • Integrity and Honesty

Websites

Timeline

Custom In-Home Services Lead

Best Buy
04.2023 - Current

Geek Squad In-Home Services

Best Buy
08.2021 - 04.2023

Samsung Home Theater Sales Specialist

Best Buy
11.2018 - 08.2021

Home Theater Sales Associate

Best Buy
03.2018 - 11.2018

GM and Food

Target
10.2017 - 03.2018

CAP 2 Associate

WALMART
04.2017 - 10.2017

Laborer

Global GRAB Technologies
09.2015 - 07.2016

University of Tennessee At Martin

High School Diploma -

Shelbyville Central High School

Southeastern University

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Jordan Donta Scott