Experienced operations manager and talented leader with over 7 years of experience. Leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient professional, skilled at developing teams, improving processes, and increasing productivity. Possesses a solid understanding of industry trends, excellent communication skills, and a keen eye for identifying areas in need of improvement. Implements changes with a strategic approach.
Hi, I’m
JORDAN FLAGG
Durham,NC
Summary
Overview
10
years of professional experience
Work History
Avis Budget Group
Operations Manager
01.2024 - Current
Job overview
- Managed a multi-million dollar rental operation, overseeing training, scheduling, and development of employees across departments
- Boosted sales by 26% month-over-month and created new SOPs to enhance efficiency and revenue
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Amazon
Area Manager
01.2022 - 01.2024
Job overview
- Responsible for 150-200 associates on a day to day
- Cultivating a safe and welcoming work environment for all
- Worked alongside other members of management to achieve building cost goals
- Tracked metrics network wide to successfully deliver building deliverables
- Conducted day to day scheduling of over 150-200 associates
- Led the buildings engagement department as the primary process path owner
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
- Oversaw budget planning, strategy development, community outreach for organization.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
US Army
Automated Logistics Specialist
01.2015 - 01.2022
Job overview
- Processed and completed military vehicle usage request, while keeping proper inventory of parts and other military equipment
- Maintained a friendly and welcoming demeanor while interacting with various ranking officials to complete their request
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
- Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Prepared and presented reports to management on logistics performance.
- Monitored and adjusted inventory levels according to demand.
- Implemented and developed supply chain strategies to optimize efficiency.
- Implemented systems and procedures for accurate data collection and reporting.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Studied data to identify trends and patterns in transportation activity.
Education
North Carolina Central University
Bachelor of Science from Hospitality And Tourism Management
05-2023
University Overview
Skills
- Management Skills
- Creativity
- Detail Oriented
- Conflict Resolution
- Critical Thinking
- Leadership
- Performance monitoring
- Cost reduction and containment
- Continuous improvements
- Operational efficiency
- Budgeting and cost control
- Staff management
Timeline
Operations Manager
Avis Budget Group
01.2024 - Current
Area Manager
Amazon
01.2022 - 01.2024
Automated Logistics Specialist
US Army
01.2015 - 01.2022
North Carolina Central University
Bachelor of Science from Hospitality And Tourism Management
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