Jordan Gonzalez
Bradenton
Summary
Results-driven Parts Specialist with expertise in inventory management, procurement, and customer service within the automotive sector. Leverages in-depth knowledge of vehicle parts and strong communication skills to enhance parts storage systems. Negotiates vendor pricing to improve cost efficiency and implements streamlined inventory practices for optimal workflow.
Overview
13
13
years of professional experience
Work History
Parts Specialist
Gettel Toyota of Bradenton
Bradenton
08.2023 - Current
- Guided customers in selecting suitable automotive parts to meet their needs.
- Managed parts inventory using dealership management systems.
- Coordinated with suppliers to maintain optimal stock levels.
- Processed incoming parts shipments and organized inventory storage.
- Provided technical support to service technicians regarding parts usage.
- Trained new staff on inventory procedures and customer service standards.
- Received customer orders and placed them into the system for processing.
- Facilitated returns, exchanges, and refunds promptly to enhance customer experience.
- Identified potential problems with defective or damaged parts before they reached customers.
- Organized and labeled parts to ensure easy identification and retrieval.
- Coordinated shipping arrangements for outbound orders.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Engaged with clientele to ensure high levels of customer satisfaction and loyalty.
- Collaborated with other members of sales team to reach targets.
- Made recommendations to customers to promote brand effectiveness and product benefits.
General Manager
Advance Auto Parts
08.2019 - Current
- Developed pricing strategies that maintained competitiveness and supported profitability.
- Coordinated promotional events that boosted sales of auto parts products.
- Trained staff on product knowledge and customer service best practices.
- Addressed customer inquiries on pricing, availability, and product features to enhance satisfaction.
- Managed employee schedules and daily assignments.
- Trained new employees in all aspects of the store's operations, policies and procedures.
- Managed inventory levels and coordinated stock replenishment processes.
- Reviewed purchasing orders for accuracy and completeness.
- Maintained records of sales, returns, warranties and other transactions.
- Received and examined returned parts for quality and accuracy before reshelving them in designated areas.
Store Manager
AT&T
Boca Raton
11.2019 - 08.2023
- Implemented targeted sales strategies, enhancing store performance and increasing customer engagement.
- Developed and executed strategies that maximized sales and enhanced overall profitability.
- Managed daily store operations and ensured high customer satisfaction.
- Trained and developed staff to enhance service quality and efficiency.
- Oversaw financial transactions and managed cash handling procedures.
- Coordinated inventory management processes, ensuring product availability and reducing stockouts.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Analyzed sales data to identify trends and adjust merchandising strategies.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Field Director
USSSA Baseball Association
Sarasota
01.2013 - 10.2019
- Led initiatives to enhance team culture and player engagement activities.
- Collaborated with coaches to implement training schedules and programs.
- Facilitated communication between players, coaches, and management teams.
- Managed communication among players, coaches, front office staff, and fans to foster collaboration and understanding.
- Set goals and expectations for direct reports using the performance review process, holding staff accountable.
- Assessed and evaluated business procedures and implemented a structure to improve day-to-day operations.
- Oversaw equipment purchases and maintenance, ensuring optimal performance and reliability.
- Organized, scheduled, and managed all aspects of team travel arrangements.
Car Washer/Detailer
Excell auto sports
Boca Raton
07.2016 - 08.2019
- Performed comprehensive interior and exterior detailing of vehicles, enhancing overall appearance.
- Cleaned and polished vehicle interiors and exteriors, ensuring adherence to quality standards.
- Used specialized tools for waxing, buffing, and detailing vehicles effectively.
- Applied waxes, sealants, and protective coatings to preserve paint and interior surfaces.
- Employed high-pressure wash systems for pre-cleaning and final rinse-off.
- Inspected vehicles before and after detailing, verifying quality and consistency of work.
- Inspected vehicles for damages and reported issues to management promptly.
- Assisted in training new detailers on techniques and company procedures.
- Operated vehicles for transportation between workshops and customer locations.
- Adhered to safety protocols and guidelines to prevent damage to vehicles and personal injury.
- Removed stickers and decals from vehicle exteriors without damaging paint.
Cashier/Stocker
Dollar Tree
Boca Raton
08.2016 - 12.2018
- Operated cash register efficiently during peak hours, ensuring smooth transactions for customers.
- Handled cash, credit, and gift card transactions accurately and securely.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization in checkout area, enhancing customer experience.
- Trained new cashiers on register operation and customer service standards.
- Collaborated with team members to restock shelves and manage inventory, ensuring product availability for customers.
- Processed returns and exchanges according to company policies and procedures.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Received payments from customers and ensured accurate change was given to enhance transaction efficiency.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise regularly.
- Helped customers find specific products, answered questions, and offered product advice.
- Conducted price checks for special orders or discounts as requested by customers.
- Built and maintained productive relationships with employees.
Education
Criminal Justice
Florida Atlantic University
Boca Raton, FL03-2026
High School Diploma -
Sickles High School
Citrus Park06-2016
Skills
- Automotive parts knowledge
- Parts identification
- Parts documentation
- Replacement parts identification
- Parts troubleshooting
- Technical parts support
- Inventory management
- Stock control
- Ordering parts
- Shipping and receiving
- Forklift operation
- Sales strategies
- Up-selling strategies
- Customer service
- Customer engagement strategies
- Retail management
- Store operations
- Profit and loss analysis
- Vendor relationship management
- Team building
- Training and coaching
- Effective communication
- Problem solving
- Teamwork
- Email communication
- Phone systems
- Cash handling
- Customer engagement strategies
- Phone systems
- Parts troubleshooting
Assessments
- Management & leadership skills: Impact & influence, 05/01/21, Proficient
- Supervisory skills: Motivating & assessing employees, 05/01/21, Highly Proficient
- Sales skills, 05/01/21, Proficient
- Customer focus & orientation, 05/01/21, Proficient
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
Spanish
Limited
Timeline
Parts Specialist
Gettel Toyota of Bradenton
08.2023 - Current
Store Manager
AT&T
11.2019 - 08.2023
General Manager
Advance Auto Parts
08.2019 - Current
Cashier/Stocker
Dollar Tree
08.2016 - 12.2018
Car Washer/Detailer
Excell auto sports
07.2016 - 08.2019
Field Director
USSSA Baseball Association
01.2013 - 10.2019
Criminal Justice
Florida Atlantic University
High School Diploma -
Sickles High School