Jordan Graf
La Porte,IN
Summary
Experienced Slot Shift Supervisor with a proven track record of ensuring smooth operations and maximizing performance in a fast-paced casino environment. Adept at leading and motivating teams of slot attendants to deliver exceptional customer service, troubleshoot machine issues, and adhere to compliance standards. Skilled in implementing strategic initiatives to improve slot floor efficiency, drive revenue growth, and enhance the overall guest experience. Strong communication and interpersonal skills, with a hands-on approach to problem-solving and a commitment to fostering a positive work culture.
Overview
14
14
years of professional experience
Work History
Slot Shift Supervisor
Four Winds Casino
10.2021 - Current
- Supervised and coordinated slot machine operations, including customer service, floor maintenance, and machine troubleshooting
- Monitored and maintained accurate financial records related to slot machine transactions and payouts
- Trained and mentored slot attendants on proper procedures and customer service techniques
- Collaborated with casino management to develop and implement strategies for improving slot machine performance and guest satisfaction
- Ensured compliance with regulatory requirements and company policies to uphold a safe and fair gaming environment
Slot Shift Supervisor
Boyd Gaming
08.2016 - 10.2021
- Supervised and directed slot machine operations on designated shift, ensuring smooth workflow and adherence to company policies and procedures
- Managed a team of slot attendants, delegating tasks and responsibilities to maximize efficiency and customer service
- Conducted regular inspections and maintenance of slot machines to ensure optimal performance and minimize downtime
- Responsible for handling and resolving customer complaints or issues related to slot machines, providing excellent service and conflict resolution skills
- Collaborated with other casino departments to coordinate scheduling, training, and special events related to slot machine operations
Key Holder
Jos A Bank
06.2016 - 07.2016
- Assisted the General Manager in overseeing daily operations, ensuring efficient workflow and adherence to company policies and procedures
- Managed employee schedules, conducted training sessions, and provided coaching and mentorship to improve team performance
- Prepared detailed reports on key performance indicators, sales data, and inventory levels to support decision-making and drive business growth
- Collaborated with cross-functional teams to implement new marketing strategies, promotions, and customer service initiatives
- Resolved customer complaints and issues in a professional and timely manner, enhancing overall customer satisfaction and loyalty
Merchandise Specialist
VF Outlet
05.2011 - 06.2015
Developed and implemented visual merchandising displays and promotional strategies to drive sales and enhance customer experience
- Conducted regular inventory audits and reconciliations to maintain accurate stock levels and prevent shrinkage
- Provided service to customers to get the best experience out of their shopping
- Trained and mentored sales representatives on proper procedures and customer service techniques
Education
High School Diploma - High School Diploma
Michigan City High School
Michigan City06-2012
Skills
- Customer Service
- Communication Skills
- Leadership
- Job Coach
- Analyzing
- Organizational Skills
- Strategizing
- Mathematics
- Detailed Oriented
- Fast Paced
- Typing Skills
- Problem Solving
- Time-Management
- Multi-Tasking
- Guest relations
- Casino operations
- Employee scheduling
- Slot machine maintenance
- Promotions coordination
- Policy enforcement
- Employee training
- Performance management
- Strategic planning
- Data analysis
- Conflict resolution
- Teamwork
- Reliability
- Organizational skills
- Rule enforcement
- Legal compliance
- Financial reporting
- Business development
- Multitasking
- Customer retention
- Active listening
- Task prioritization
- Team building
- Game rules enforcement
- Problem-solving
- Adaptability and flexibility
- Decision-making
- Employee supervision
- Floor monitoring
- Negotiation skills
- Networking skills
- Written communication
- Cash handling
- Quality control
- Paperwork management
- Attention to detail
- Team management
Accomplishments
Employee of the Month Management August 2011
Employee of the Month was awarded to me by management for my fast growth when coming aboard. I was complimented on my tenacity
Employee of the Month William Halzip September 2019
My manager Bill put me in for Employee of the Month for my guest service. I was complimented on my fast service and willingness to go above and beyond for my guests.
Software
Word
Excel
Power Point
Teams
Outlook
Timeline
Slot Shift Supervisor
Four Winds Casino
10.2021 - Current
Slot Shift Supervisor
Boyd Gaming
08.2016 - 10.2021
Key Holder
Jos A Bank
06.2016 - 07.2016
Merchandise Specialist
VF Outlet
05.2011 - 06.2015
High School Diploma - High School Diploma
Michigan City High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Languages
English
Full Professional
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid sick leave401k matchPaid time offPersonal development programsSimilar Profiles
Hailey WhitrightHailey Whitright
Slot Floor Person at Four Winds CasinoSlot Floor Person at Four Winds Casino
Avery MouginAvery Mougin
Banquet Server at Four Winds CasinoBanquet Server at Four Winds Casino
Kiana KrauseKiana Krause
Dealer at Four Winds CasinoDealer at Four Winds Casino