Jordan Grey Croake
Tampa,FL
Summary
Persistent leader eager to lead and grow organizations. Developing on the job strategic planning, problem-solving, and communication skills. With a strong desire to cultivate an understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Diligent IT Intern excels in collaborating with technology specialists to assist project management. Accurately prescribes troubleshooting measures and contributes to problem resolution. Supports IT team members in ascertaining optimum policies to secure sensitive information. Offers crucial IT assessment to ease staff decisions on patches, updates and troubleshooting.
Overview
3
3
years of professional experience
Work History
Waiter
Cappy's Pizzeria
08.2022 - Current
- Cultures relationships with customers to create repeat clientele.
- Collaborates with head cook to ensure dining experience is pleasurable for each custumers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
IT Intern
Curity (ChenMed)
05.2023 - 07.2023
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Analyzed user requirements and developed solutions to meet needs.
Fast Food Team Member
Chick-fil-A
03.2021 - 05.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Education
Bachelor of Science - Information Technology
University of South Florida
Tampa, FL05.2025
Skills
- Guest Relations
- Relationship Management
- Adaptable and Flexible
- Conflict and Complaint Resolution
- Developing Organization Leadership
- Accurate Money Handling
- High-Volume Dining
- Bill Computation
- Dining Room Preparation
- Cool Under Pressure
Accomplishments
Eagle Scout earned in 2019- Boy Scouts of America Troop 813 in Dubai, U.A.E.
Timeline
IT Intern
Curity (ChenMed)
05.2023 - 07.2023
Waiter
Cappy's Pizzeria
08.2022 - Current
Fast Food Team Member
Chick-fil-A
03.2021 - 05.2021
Bachelor of Science - Information Technology
University of South Florida
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