Jordan Guzman
Royal Oak,MI
Summary
Well-qualified sales and management professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Friedman Real Estate
01.2024 - Current
- Assisted in daily property management operations, ensuring efficient tenant communications and service requests.
- Coordinated maintenance schedules and vendor services to optimize property upkeep and resident satisfaction.
- Processed rental applications and conducted background checks to evaluate prospective tenants effectively.
- Maintained accurate records of lease agreements, tenant information, and financial transactions within property management software.
- Supported property marketing efforts through online listings and community outreach initiatives to attract new residents.
- Responded promptly to tenant inquiries, fostering positive relationships and enhancing community engagement.
- Followed up on delinquent tenants and coordinated collection procedures.
- Conducted regular property inspections to identify maintenance needs and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Leasing Agent
Friedman Real Estate
01.2022 - 01.2024
- Facilitated property showings, effectively communicating features and benefits to prospective tenants.
- Managed leasing paperwork, ensuring accuracy and compliance with company policies and regulations.
- Conducted market research to assess competitive pricing strategies for rental properties.
- Developed strong relationships with clients, enhancing tenant retention through excellent customer service.
- Coordinated move-in processes, providing support to new tenants and ensuring smooth transitions.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Distributed and followed up on tenant renewal notices.
Account and Sales Executive
AM Pure Services
01.2021 - 01.2022
- Facilitated communication between clients and internal teams to ensure service alignment.
- Assisted in developing sales strategies to increase client engagement and retention.
- Managed customer inquiries and resolved issues promptly, enhancing client satisfaction.
- Executed daily administrative tasks, maintaining organized records of client interactions.
- Supported sales team by preparing reports and analyzing market trends for informed decision-making.
- Coordinated follow-ups with clients post-service delivery to gather feedback and improve offerings.
- Coordinated daily dispatch operations to ensure timely delivery of services.
Account and Sales Manager
International Wholesale
01.2020 - 01.2021
- Led sales team to achieve quarterly targets through effective training and motivation.
- Developed and implemented strategic sales initiatives to enhance client engagement.
- Managed customer relationships, ensuring high levels of satisfaction and retention.
- Conducted regular performance reviews, providing feedback to enhance team productivity.
- Utilized CRM software to track leads, manage accounts, and streamline communication processes.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Enhanced brand visibility through targeted promotional campaigns, trade shows, and industry events.
Multi-Unit Store Market Manager
GoWireless Verizon Authorized Retailer
01.2018 - 01.2020
- Trained and developed team members to enhance customer service skills and product knowledge.
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Oversaw inventory management, implementing effective stock control measures to minimize shrinkage.
- Collaborated with upper management to establish strategic goals for store performance improvement.
- Maintained visual merchandising standards, enhancing overall store presentation and customer experience.
- Resolved customer issues promptly, fostering positive relationships and loyalty among clientele.
- Developed high-performing teams through targeted recruitment, comprehensive training, and consistent coaching.
- Improved customer satisfaction with attentive service, quick issue resolution, and thorough followup.
- Overcame challenging sales periods by launching creative promotions designed to stimulate consumer interest while protecting profit margins.
- Maximized inventory turnover by optimizing stock levels, utilizing accurate forecasting methods, and minimizing shrinkage.
- Mentored aspiring leaders within the organization by providing growth opportunities, guidance, and support to foster their professional development.
Education
Bachelors - Business/Technical Management
American Public University System
Charles Town, West Virginia01.2025
Skills
- Customer Service
- B2B Sales
- Profit Handling
- Recruiting and Interviewing
- Relationship Building and Rapport
- Microsoft Office (Word, Excel, Powerpoint, Teams, Outlook(
- Account Management
- Team Management
- Sales
- Excellent Communication Skills
- Excellent Organizational Skills
- Telephone and Email Etiquette
- Administrative Support
Awards
Certificate of Achievement - Highest KPI Performance - GoWireless Verizon Authorized Retailer, 2020
Timeline
Assistant Property Manager
Friedman Real Estate
01.2024 - Current
Leasing Agent
Friedman Real Estate
01.2022 - 01.2024
Account and Sales Executive
AM Pure Services
01.2021 - 01.2022
Account and Sales Manager
International Wholesale
01.2020 - 01.2021
Multi-Unit Store Market Manager
GoWireless Verizon Authorized Retailer
01.2018 - 01.2020
Bachelors - Business/Technical Management
American Public University System
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